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Customer Support
Customer Service Representative
Bend, TX

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TEXAS PARKS & WILDLIFE

TPWD - Customer Service Representative I

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Job Description

$3,336.53

Per Month

Position range in San Saba County $2,340.00

•$3,718.00 Per Month TPWD

•Customer Service Representative I

TEXAS

PARKS & WILDLIFE
Occupation:

Customer Service Representatives

Location:
BEND, TX

•76824

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

09/29/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Selection Required

Updated:

09/29/2026

Expires:

10/13/2026

Agency Job ID:

106107

Job #: 17074590

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Schedule

Full Time Job Type

Regular Duration

Permanent Employment Shift

Day Shift Help for . Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.

https:

//erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=106107&PostingSeq=1 TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

HIRING CONTACT

Carrie Schaefer, (325) 628-3240, Carrie.



Schaefer@tpwd.texas.gov

PHYSICAL WORK ADDRESS

Colorado Bend State Park, 1201 Colorado Park Rd, Bend, TX 76824 GENERAL

DESCRIPTION

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS
Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service work.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

PREFERRED QUALIFICATIONS
Experience:

One year of clerical experience in clerical work such as accounting, typing, filing, record keeping, and data entry.



One year of experience in use of automation equipment or word processing and spreadsheet equipment and software.



One year of experience in customer service.



One year of experience working with the public and handling money.

NOTE:

Experience may have occurred concurrently.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office procedures.



Knowledge of administrative and clerical procedures.



Knowledge of basic mathematics.



Skill in using MS Word, Excel and Outlook.



Skill in effective verbal and written communication.



Skill in providing quality customer service in a courteous and professional manner.



Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.



Ability to accurately handle cash and account for revenue collected.



Ability to work independently with little or no supervision.



Ability to work in a fast-paced, stressful environment.



Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.



Ability to work effectively with other staff members.



Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.



Ability to conduct work activities in accordance with the employee safety program.

WORKING CONDITIONS

Required to work in a high visitation public park with overnight camping.



Required to adjust to changing work schedules.



Required to perform manual labor including, lifting supplies and materials up to 20 lbs.



May be required to drive a State vehicle.



Required to travel 5% with possible overnight stays.



Must conform to TPWD dress and grooming standards, work rules and safety procedures.



Non-smoking environment in all State buildings and vehicles.

PLEASE NOTE

All applications must include complete job history information for each period of employment, provided either in the

WORK HISTORY

SECTION or in the attached RÉSUMÉ.

Please ensure each entry includes:

Job title,Employer name,Dates of employment (month/year),If employment is less than full-time status, indicate part-time in the work history section or résumé, andDescription of duties performed.

NOTE:

Volunteer experience may be counted toward required experience.

IMPORTANT
College Transcripts:

If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).`N/A' may be entered in fields that are not applicable.



Omission of required information may result in disqualification.



Work In Texas (WIT)

Applicants:

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.



To complete these questions, log in to CAPPS Candidate Gateway.



If you need assistance creating a résumé, please refer to the `Create a Résumé' link for Job Seekers on the Work In Texas website.



If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

EXCELLENT BENEFITS

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

MILITARY EMPLOYMENT PREFERENCE

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/. Required forms that will need to be attached with application

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Health and Wellness Programs