Find & Apply For Customer Service Representative Jobs in Corinth, Texas

Researches and responds to e-mail and live chat inquiries received via CoServ.com Processes all credit reference letters by determining if information is sufficient to waive the electric and gas deposits Processes all death certificates and updates accounts accordingly Reviews and works all tasks assigned by Customer Care Specialists Responds to all emails addressed to namechange@coserv.com Processes all name changes requested by Members / Customers upon receipt of required legal documents validating name change Processes letter requests and handles fulfillment for both Customer Care Specialists and Members Works reconciliation report to correct Member numbers and identify possible name changes Processes automatic bank draft authorization forms for commercial Members / Customers Handles capital credit inquiries and may assist with educating staff on the capital credit process Handles inbound calls based on contact center needs and during assigned monthly rotation. Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor. Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Client Services. Completes various writing / communications tasks as assigned Attends CoServ University training sessions Attends other departmental meetings as required Completes computer-based safety courses as necessary Performs other duties and activities as directed High School Diploma or G.E.D equivalency. Two years of experience in a contact center environment. Education, Experience, and Certifications Preferred College degree in business or similar discipline Experience in communicating with regulatory agencies Experience with electric cooperatives or other utility One year of leadership experience Basic typing and 10-key skills Ability to work in an office environment Knowledge of basic mathematics Excellent human relations and communications skills (written and oral) Ability to work independently with minimum supervisi Ability to work in a team environment Good judgement and problem-solving skills Ability to use standard office / business equipment Ability to observe all safety rules and regulations Advanced proficiency in Microsoft Word and Excel Ability to correspond electronically in a professional and thoughtful manner Knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.) Proficiency in Zendesk application Operates office equipment such as a computer, telephone, fax machine, copier, etc. Indoor, office environment. Ability to lift a minimum of 25 pounds. Ability to sit for long periods of time. Requires frequent sitting, standing, walking, bending, and reaching. Ability to work extended and flexible hours as needed and directed