Find & Apply For Customer Service Representative Jobs in Diboll, Texas

Atlas Roofing Corporation , a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products. Atlas Roof and Wall Insulation, a division of Atlas Roofing Corporation, is seeking a Customer Service Specialist for the Diboll, TX facility. Customer Service Specialist Primary Responsibilities Act as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. Manage existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. Handle all customer requests promptly managing customer orders from placement through shipment and billing. Monitor backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. Advise management and outside sales of changes in lead time, or production problems that may impact customer service. Complete Special Approval Request and Buying Agreements for deviated pricing as necessary. Verify price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. Follow up proactively on quoted projects to assist in securing orders. 25% Travel Customer Service Specialist Experience Customer account management experience preferably in a manufacturing environment Customer Service Specialist Knowledge, Skills & Abilities Excellent telephone skills (primary liaison between customer and company) Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers. Customer Service Specialist Education, Licenses & Certifications A four (4) year college degree preferred, or a minimum of four (4) years' experience in customer account management preferably in a manufacturing environment. High school diploma or GED required. Total Compensation Salary - Starting in the low $50ks Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account. Atlas Roofing Corporation is an Equal Employment Opportunity Employer. No calls or agencies please. IND3

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance Application Question(s): What is your expected base salary?

Education:

High school or equivalent (Required)

Experience:

Customer service: 4 years (Preferred) ERP systems: 4 years (Preferred) Data entry: 4 years (Preferred)

Work Location:

In person