Find & Apply For Customer Service Representative Jobs in Hillsboro, Texas

Position Description Star-Tex Propane, LLC / Edge Energy Group Customer Service Representative (Seasonal) Star-Tex Propane, LLC, a part of the Edge Energy Group, is a retail propane distributor serving over 18,000 customers in Central Texas through offices in Waco, Burnet, Lampasas, Gatesville, Killeen, Hamilton, Stephenville, Hillsboro and Springtown TX. Edge Energy Group is expanding through acquisitions in Texas and other states. Position The primary purpose of this position is to provide exceptional customer service to existing and potential customers. Responsible with assisting customers by providing product and service information in a confident, friendly, and professional manner. Duties may also include upselling services as well as other inside sales responsibilities as assigned. To provide service support and scheduling of service calls in a timely manner There will be light office administration responsibilities and assisting with special projects as assigned.

Duties and Responsibilities:

Provide exceptional customer service through phone and personal contact.

• Greets and directs the general public upon entering the office by answering questions, providing information, and taking payments at the point of sale.
• Answers incoming calls, greeting callers, provide information about our product and services, placing gas orders, and taking messages as necessary.
• Making outbound calls to existing customers, offering upgraded services and collecting outstanding balances.
• Strong data entry skills and attention to detail are needed.
• Must be able to work well in a fast-paced environment with heavy incoming phone volume in the peak season.
• Document and update customer records based upon the phone interactions.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Ask for customer reviews
• Maintain professionalism, integrity, security, image and confidentiality of information

Qualifications:

Knowledge, Skills and Abilities Ability to provide exceptional customer service and build rapport with customers. Solid organizational and communication skills. Good phone skills and computer literacy, Microsoft Outlook, Word and excel. Ability to work independently and effectively manage time. Must be dependable with a stable work history. Ability to follow verbal and written directions. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Effectively collaborate with management and employees to meet or beat company goals. Demonstrate a strong commitment to customer service and safety. Ability to be a positive representative of the Company both internally and externally. Ability to work with respect and cooperation at all times with fellow employees and customers.

Experience/Education:

High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred.

Pay:

$18.00 per hour Expected hours: 40.0 per week

Work Location:

In person