Find & Apply For Customer Service Representative Jobs in La Feria, Texas

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Position range in Cameron County $12.69 - $18.09 Per hour Customer Service Representative

PROFESSIONAL MEDICAL SUPPLIES

Occupation:

Customer Service Representatives

Location:

LA FERIA, TX - 78559-5108

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Flexible Shift

Posted:

10/20/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

10/23/2026

Expires:

11/19/2026

Job #: 17085239

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Education

High School Diploma or Equivalent Schedule

Full Time Job Type

Regular Duration

Permanent Employment Shift

Flexible Shift Benefits Help for . Job Summary The Customer Service Representative (CSR) is responsible for providing excellent customer service to patients, caregivers, healthcare professionals, and other customers at a professional medical supply store. This position assists customers with selecting and obtaining medical supplies and durable medical equipment (DME), processing orders, verifying insurance information, answering questions, and coordinating deliveries or pickups. The CSR helps ensure that customers receive accurate information, timely service, and a positive experience while maintaining confidentiality and following company policies and procedures.

Essential Duties and Responsibilities Customer Service:

Greet customers professionally, assess their needs, answer questions, and provide courteous and knowledgeable assistance.

Medical Supply Assistance:

Help customers locate and understand available medical supplies and equipment, such as mobility aids, walkers, wheelchairs, braces, compression garments, wound care supplies, and other healthcare products.

Order Processing:

Enter customer orders accurately, prepare sales transactions, process payments, and maintain appropriate order documentation.

Insurance Verification:

Assist with verifying insurance information, collecting required documentation, and communicating coverage or authorization requirements according to company procedures.

Phone and Communication:

Answer incoming calls, respond to customer inquiries, take messages, and follow up on outstanding requests.

Inventory Support:

Check product availability, monitor stock levels, restock merchandise, and notify management when supplies need to be reordered.

Delivery and Pickup Coordination:

Schedule or coordinate equipment deliveries, customer pickups, and order status updates.

Documentation and Recordkeeping:

Maintain accurate customer records, order forms, receipts, and other required paperwork while protecting confidential information.

Problem Resolution:

Address customer concerns, resolve routine service issues, and escalate complaints or complex requests to management when necessary.

Team Collaboration:

Work closely with store staff, billing personnel, warehouse employees, delivery teams, and healthcare providers to ensure efficient service.

Store Organization:

Maintain a clean, organized, professional, and customer-friendly sales floor and work area.

Compliance:

Follow company policies, patient privacy requirements, safety procedures, and applicable regulations related to medical supplies and equipment.