Find & Apply For Customer Service Representative Jobs in Livingston, Texas

Guest Services Representative Hourly Position - $15.65/hour Must be flexible to work Days, Swings, Overnight shifts, including weekends and holidays

PURPOSE :

Under the direction of the Guest Services Supervisor, attends to and accommodates Naskila guests in general functions, including Players Club, telephone, and retail sales in a service focused manner. Effectively communicates information with all guests and Naskila management.

SUPERVISORY SCOPE

: This position directly supervises: Position

N/A ESSENTIAL JOB DUTIES/RESPONSIBILITIES

: Facilitate duties in a professional manner. Enroll new guests daily, to include editing/updating guest players club account information. Extensive Guest relations including interfacing with Guests consistently. Attend mandatory meetings when scheduled. Maintain a constant awareness of all Naskila services, promotions, and events. Maintain an open and structured communication with all departments. Help facilitate and assist with promotions and special events. Maintain the highest level of confidentiality. Deadline oriented with high attention to detail. Responsible for the Retail duties such as, Inventory of Gift Shop, cashier duties and other tasks associated with running an effective and professional Gift Shop. Operate a multi-line telephone, answering the phone in a timely and friendly manner. Demonstrate ability to establish rapport and effectively relate to guests and team members. Other duties as assigned.

REQUIREMENTS

:

Education and Experience :

High School Diploma/GED. At least one year Guest Service experience.

Skills and Abilities :

Proficient in Microsoft Office software. Must have creative problem-solving skills and a high level of initiative. Ability to answer multi-line phone system. Excellent customer service skills. Ability to communicate effectively with guests and team members.

PREFERRED

:

Education and Experience :

Experience with PBX system. Knowledge of retail industry. Bilingual preferred but not required.

REQUIRED TRAINING

: New Team Member Orientation Team Member Policy Handbook Department Policy Handbook Guest Service Standards Any position related training deemed necessary by Department Manager

CONDITIONS OF EMPLOYMENT

: Must possess sensitivity to the Native American culture. Must be a minimum of 18 years of age. Must be able to obtain and maintain a Gaming License. Must comply with all Naskila Casino Policies. Must successfully complete an Introductory Period. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner. Must follow all Safety Rules and Regulations. Must adhere to Dress Code and Appearance Policies. Must maintain and wear uniform provided by Naskila Casino, if applicable. Practice good personal hygiene. Must be willing to work all shifts, weekends, and holidays as deemed necessary by the Department Manager.

GUEST SERVICE EXPECTATIONS

: In support of our Brand Promise all Team Members will be expected to provide an Exceptional Entertainment Experience.

Team Members will specifically:

Delight Our Guests Pay Attention to Details Help Other Team Members Succeed