Find & Apply For Customer Service Representative Jobs in Marion, Texas

JOB SUMMARY

Interact with customers to provide and process inquiries, concerns and requests for services and assistance.

ESSENTIAL JOB FUNCTIONS

• Open lobby and drive thru
• Transfer phones to/from answering service
• Check night deposit and post payments
• Check customer service voicemail and respond to any messages if applicable
• Assist customers either by telephone, electronically or face to face: o New service paperwork and obtain all necessary documentation o Fees associated with application o Fees associated with new meter sets o Schedule and coordinate customer service inspections o Trouble shoot high usage with customer o Create data log work orders and follow up with customer o Review and explain data log report with customer o Create water quality work orders for customers o Create customer courtesy work orders and follow up o Review monthly and final bills with customers o Leak adjustment requests and obtain all necessary documentation o Bank draft requests and obtain all necessary documentation o Authorization form requests and obtain all necessary documentation o Fire hydrant meter requests and obtain all necessary documentation o Explain winter averaging for sewer accounts if applicable o Receives all incoming calls and is responsible for directing calls to appropriate personnel o Receives all deliveries and insures notification/delivery to appropriate personnel • Set up new customer accounts • Assist customers with correct sewer provided if applicable • Process customer payments electronically or face to face • Respond promptly to customer inquiries • Assist with customer complaints • Obtain and evaluate all relevant information to handle inquiries • Direct requests and unresolved issues to the designated resource • Keep records of customer interactions and transactions • Record details of inquiries, comments and complaints • Create and distribute work orders as necessary • Maintain customer accounts • Communicate and coordinate with team and internal departments • Follow up on customer concerns if applicable • Communicate with field technicians regarding outages and on call schedule • Close lobby and drive thru • Other duties as assigned

EDUCATION/ CERTIFICATIONS

• High school diploma, general education degree or equivalent
• Valid Class "C" Texas Driver's License

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of customer service principles and practices
• Knowledge of standard office principles and practices
• Knowledge of cash handling and record keeping
• Knowledge of data entry
• Knowledge of operating standard office equipment
• Numeric, oral and written language applications
• Interpersonal skills
• Communication skills- verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The work is typically performed while sitting at a desk or while intermittently sitting, standing, walking, bending, crouching, or stooping.
• May be subject to repetitive motion such as typing and vision to monitor.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person