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Now viewing: Service Advisor / Writer
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Service Advisor / Writer
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Job Description
Overview We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will have a strong background in automotive service and repair, with the ability to communicate effectively with customers and technicians alike. As a Service Writer, you will play a crucial role in managing service requests, providing estimates, and ensuring customer satisfaction through excellent service delivery. Responsibilities Greet customers and assess their automotive service needs. Prepare detailed service estimates based on customer requests and vehicle diagnostics. Collaborate with service technicians to ensure accurate understanding of repairs needed. Upsell additional services and products based on customer needs and vehicle condition. Maintain detailed records of services performed, parts used, and customer interactions. Provide clear communication to customers regarding repair timelines and costs. Handle cash transactions and maintain accurate billing records. Ensure that all work orders are completed accurately and efficiently. Stay updated on automotive trends, technologies, and dealership practices. Requirements Previous experience in a dealership or auto service environment is preferred. Strong mechanical knowledge with experience in automotive diagnostics and repair. Familiarity with vehicle maintenance tasks such as oil changes, brake repairs, alignments, and tire services. Experience with various automotive systems including transmissions, air brakes, suspension, shocks & struts, diesel engine repair, and auto body repair is advantageous. Excellent customer service skills with the ability to communicate technical information clearly to customers. Proficiency in auto estimating and service writing practices. Sales experience is a plus, particularly in an automotive context. Ability to handle cash transactions accurately and responsibly. A passion for the automotive industry with a commitment to providing exceptional service. Join our team as a Service Writer where your expertise will contribute to our commitment to quality automotive care!