Find & Apply For Customer Service Representative Jobs in Richmond, Texas

Client Success Associate / SDR

• On Site Lush Banners
• 1.8 Richmond, TX Job Details Full-time $45,000
• $65,000 a year 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Family leave Vision insurance 401(k) matching Life insurance Qualifications Live chat Google Workspace Sales English Business development Bachelor's degree Customer relationship management Full Job Description

IMPORTANT

PLEASE

DO NOT CALL OUR OFFICE OR CONTACT US THROUGH OUR WEBSITE CHAT REGARDING YOUR APPLICATION. OUR CAREERS TEAM WILL CONTACT YOU DIRECTLY.

Job Type:

Full-time exempt employee with full benefits |On Site.

Work location:

3821 FM359, Richmond, Texas 77406 Typical Working hours: Monday-Friday, 9:00 a.m.

• 5:30 p.

m.

On-call:

As needed. Lush Banners®

• , a well-established and fast-growing custom trade show and display solutions eCommerce company, is seeking exceptional growth leaders to join our team. We pride ourselves on our leading industry position, client-oriented culture and growth focused, open & honest work environment. If you share our Core Values, you'll THRIVE with us!
• Client First
• Always!
• Passion For Creativity.
• Excellence
• Keep Improving 1% Every Day.
• Be Kind
• Help First.
• Open And Honest. Why You Should Join Us
• Leading Industry Position
• Boundless Career Growth Potential
• Authentic, Open & Fun Culture
• Sustainability & Equality Practices For more business info, please visit our website
• Lush Banners® is a registered trademark of Bevo Park Holdings, LLC established 2009.
• Background check, aptitude, psychological, skills and drug tests are mandatory during the hiring process.

JOB PERKS

Friendly and creative co-workers Experienced & competent leadership team Ongoing professional & leadership development and training Job stability w/ great opportunities for growth Fun, Open & Honest work environment Competitive salary and performance bonuses Paid PTOs & Public Holidays 100% company paid Medical, Dental, Vision, and Life Insurance (employee only) 401(k) retirement plan (1-year waiting period) Monthly fun lunch & recognition events Adjustable desk with dual monitors Casual dress code

THE POSITION POSITION SUMMARY

• Client Success Associate / SDR (Sales Development Representative)
• This is a long-term development position. You will start as a Client Success Associate to learn our products, clients, systems, and processes, then progressively grow into an SDR role. We are looking for an experienced, ambitious team member who wants to build a long-term career with us for 5+ years.
• You will work in a very fast-paced global environment and interact with US clients, US and global teams daily.
• This position requires native-level of reading, written and spoken English communication skills.

As a Client Success Associate, you will be one of the first friendly voices a customer encounters. You will respond to inbound inquiries, understand client needs, recommend solutions, capture and qualify leads, follow up on quotes and opportunities, and work with the team to convert leads into orders. As you progress into the SDR role, you will take greater ownership of revenue-generating activities, including account-based and outbound prospecting, lead qualification, generating SQLs, booking and hosting sales meetings, developing opportunities, overcoming objections, and successfully closing deals with team support.

PRIMARY RESPONSIBILITIES

• Stage 1 (Client Success Associate)
• Call, Email First-Response & Live Chat Support Following the company SOPs, monitor and respond to incoming website chats, emails and calls promptly and professionally. Answer general product, shipping, and order-status questions, and provide a warm, helpful firs point of contact. Perform order tracking updates and client shipping/delivery notifications.
• Client Success, Inbound Sales & Lead Qualification Understand each client's needs, recommend appropriate products and solutions, and provide a warm, helpful first point of contact.

Qualify inbound opportunities by gathering key information including contact details, product needs, quantities, timeline, budget, and purchasing potential. Send and follow up proactively on inquiries, quotes, samples, and open opportunities to help convert qualified leads into orders.

• CRM & Pipeline Support Keep lead and communication records accurate and up to date, moving entries to the correct pipeline stage (Bitrix24).

Complete required fields and notes so that nothing is lost as a lead moves toward a quote or order. Perform routine weekly clean-up, such as tagging, follow-up reminders, and stages.

PRIMARY RESPONSIBILITIES

• Stage 2 SDR (Sales Development Representative)
• Outbound Prospecting & Business Development Research and identify target B2B accounts, prospects, and decision-makers that fit our ICP.

Execute account-based and outbound prospecting through phone, email, LinkedIn, CRM campaigns, and other approved channels. Build relationships, re-engage past/inactive leads and clients, communicate our value proposition, and generate qualified sales opportunities.

• Sales Development, Meeting Booking & Closing Conduct discovery conversations, qualify prospects, generate SQLs, and consistently book high-quality sales meetings.

Host or support sales meetings, handle objections, and confidently move prospects through the sales process. Manage qualified opportunities through follow-up, negotiation, and close while identifying cross-sell, upsell, repeat-order, and account-growth opportunities.

• CRM, Pipeline & Sales Performance Maintain accurate lead, account, activity, and opportunity records.

Maintain disciplined and timely follow-up to ensure qualified opportunities continue progressing through the pipeline. Achieve defined KPIs for prospecting, qualified opportunities, SQLs, meetings booked, conversion, and revenue.

OTHER RESPONSIBILITIES

Help with team admin tasks. Foster and sustain good team relationships. Maintain active, responsive communication with the US team throughout the workday. Adhere to all company SOPs, playbooks, and quality standards.

HOW YOUR SUCCESS WILL BE MEASURED

Response time on chats, calls, emails, and service tickets # of leads, quotes, and conversions handled Order accuracy

• claims or errors due to oversight CRM cleared and updated daily Outreach and client follow-ups completed on time Internal task on-time completion ratio

EXPERIENCE, ATTRIBUTES & EXPECTATIONS

Excellent written and spoken English communication skills for phone, video meetings, email, and chat. 3+ years of experience in B2B sales, inside sales, business development, client success, or other client-facing sales role. Tech-savvy & comfortable with AI (Claude) tools, Google Workspace, eCommerce platforms, CRM (Bitrix24 a plus), LinkedIn Sale Navigator, Appollo, Instantly, HeyReach or similar enrichment and lead gen tools. Demonstrated experience in prospecting, lead qualification, sales follow-up, meeting booking, and closing sales. Comfortable making outbound calls, initiating conversations with new prospects, and communicating with business decision-makers. Strong discovery, relationship-building, objection-handling, negotiation, and follow-up skills. Goal-oriented and comfortable being measured against sales activity, pipeline, conversion, meeting-booking, and revenue KPIs. Highly organized with strong attention to detail and disciplined CRM/data-entry habits. Experience in B2B eCommerce, graphic design, trade show exhibits, printing, signage, or display industries is a big plus.

Strong client-service mindset:

you genuinely enjoy helping clients while also identifying and developing sales opportunities.

Education:

Bachelor's degree or equivalent professional experience

COMPENSATION PACKAGE

Benefits:

1) 100% Paid Health Insurance with no waiting period. Employee medical, dental, vision & life insurance covered. 2) Employer sponsored 401(k) retirement plan (1 year waiting period) 3) 8 Paid Holidays. 4) Paid Time Off (PTO) 5) Unpaid Personal Medical and Family Leave (MFL) up to 60 days per year upon approval. 6) Worker's compensation and unemployment insurance provided. We can't wait to meet you! If you are passionate about helping clients, love a fast-paced and supportive team, and want to grow your career with a global leader in the display industry, we'd love to hear from you! Lush Banners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Pay:

$45,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): 2+ years of experience in B2B sales, inside sales, business development, client success, or other client-facing sales role. At least 2 years of experience in a client-facing role such as customer service, client success, sales support, or virtual assistance Ability to

Commute:

Richmond, TX 77406 (Required)

Work Location:

In person