Find & Apply For Customer Service Representative Jobs in Roanoke, Texas

senior insurance service agent (tx pc license).roanoke, texasposted 4 days ago job detailssummary$52,000

•$58,240 per yearpermanenthigh schoolcategoryoffice and administrative support occupations reference AB_5118778 job details

Location:

Westlake, TX (100% in office)

Schedule:

Monday

•Friday 10:00AM

•7:00PM Rotating Saturday shift once every 4-6 weeks We are seeking a highly analytical and detail-oriented Senior Insurance Service Specialist to join our high-volume service team. In this role, you will act as a subject matter expert, handling complex policy inquiries across multiple communication channels including call, chat, and text. You will be responsible for ensuring technical precision in policy endorsements, maintaining rigorous compliance standards, and serving as a mentor to Level 1 and Level 2 agents to elevate the overall quality of our service delivery. If you have at least 3 years of proven success working in a high volume call center environment, today! salary: $52,000

•$58,240 per yearshift: Firstwork hours: 10 AM

•7

PMeducation:

High SchoolResponsibilities Inquiry Resolution:

Resolve moderate-to-complex customer and policy inquiries via email and chat

Policy Endorsements & Audits:

Accurately execute endorsements, policy changes, and audits across carrier systems

Multi-State & Multi-Carrier Operations:

Navigate top 20 carriers (up to 150 carrier systems) across 5-10 state licenses

Quality & Compliance:

Maintain quality standards of 98%+ accuracy and timeliness while adhering to state regulations and carrier SLAs.

Continuous Improvement:

Proactively identify service trends, document cases precisely in Salesforce, and assist with SOP refinement The essential functions of this role include:working weekendsSkillsInsuranceCRMMulti-taskingVerbal CommunicationWritten CommunicationProblem SolvingCritical ThinkingFollow-upActive ListeningTelephone EtiquetteCall Center Support (3 years of experience is required)QualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.