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Customer Support
Customer Service Representative
Bridgewater, VA

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Creative Cause Solutions, Inc

Customer Service Representative

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Job Description

Customer Service Representative Pay:
$18.00 - $22.00 per hour Full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m.
References Required:
Please provide 2-3 professional references upon request Creative Cause Solutions is seeking a Customer Service Representative to serve as a primary point of contact for our clients and help coordinate projects from order intake through completion. This position plays a key role in delivering the quality, value, and service our clients have come to expect. The ideal candidate is organized, detail-oriented, and able to manage multiple projects in a fast-paced environment while maintaining excellent customer service. Key Responsibilities Serve as the primary contact for clients regarding orders and project updates. Enter, track, and monitor customer orders from start to finish. Coordinate project details with the production team to ensure accurate execution. Follow up on open items and resolve customer inquiries in a timely manner. Help ensure projects are completed accurately, on schedule, and to customer expectations. Maintain clear and professional communication with clients and internal team members. Qualifications Proficiency with PC or Mac computers. Working knowledge of Microsoft Office, including Word and Excel. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks and manage multiple projects simultaneously. Preferred Qualifications Previous customer service, account management, or project coordination experience. Experience in the commercial printing industry is a plus, but not required Benefits Major medical insurance with employer contribution Paid time off Paid holidays Retirement plan Education and Experience Associate degree preferred
Customer Service:
1 year preferred
Microsoft Office:
1 year preferred Creative Cause Solutions is a growing company serving the Home Fashion, Apparel, Retail Display, and Commercial Printing industries. We have built a strong reputation for quality and service and continue to succeed through the dedication, talent, and teamwork of our employees. Creative Cause Solutions is an Equal Opportunity Employer.
Pay:
$18.00 - $22.00 per hour
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Other Retirement and Savings