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Now viewing: Guest Service Representative
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Stoweflake Mountain Resort & Spa
Guest Service Representative
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Job Summary We are currently seeking talented individuals to join our Guest Service team. For some, traveling and being away is fun; however, many travelers miss being home. Our Guest Service team makes our hotels feel like home. As a Guest Service Representative, your contribution helps ensure guests an enjoyable and comfortable stay. As Guest Service Representative, you will
- Greet guests and complete the check-in process
- Input and retrieve information from the computer and PMS system
- Confirm guest information, room rate, selection of room, code electronic keys
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Answer and manage phone calls in a timely manner, managing multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Fundamentals
- Friendly Positive attitude
- Front desk experience is preferred, but will train the right person
- Highly motivated and a "go getter"
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach We have morning, afternoon and overnight shifts available We are looking for Part-Time, but could develop into a full time for the right candidate.