Find & Apply For Customer Service Representative Jobs in Normandy Park, Washington

About Helena's Cleaners Helena's Cleaners is one of the largest and most established dry cleaning and laundry companies in the Pacific Northwest. For over 40 years, we have built our reputation around quality, service, innovation, and excellence. We are looking for a Front of House Lead who is organized, detail-oriented, confident in leadership, and motivated to grow. This is a hands-on leadership position working closely with multiple departments and Leads to ensure our operations, processes, and customer experience meet our high standards. Key Responsibilities Manage administrative tasks including scheduling, time clocks, emails, and reporting Maintain and build strong customer and account relationships Create, document, maintain, and update SOPs and processes Participate in leadership meetings and process improvement initiatives Help lead and oversee multiple departments that impact FOH operations Work closely with other Leads and departments to ensure consistency and accountability Provide coaching, team leadership, and conflict resolution Step in to provide coverage when employees are sick, on vacation, or additional support is needed Help identify operational issues and develop solutions before they impact the customer Support a positive, productive, and accountable team environment What We're Looking For We are looking for someone who: Has previous leadership/supervisory and conflict resolution experience Is highly organized and has exceptional attention to detail Has strong computer, typing, email, and Microsoft Office skills Communicates clearly and professionally Takes ownership and is comfortable holding themselves and others accountable Is proactive and looks for ways to improve processes Is dependable and willing to step in wherever needed Has a flexible schedule Monday - Friday Has a genuine desire to learn, grow, and be part of a team Our Standards At Helena's, standards and expectations matter . We believe excellence comes from doing the small things correctly and consistently. Our team handles customers' clothing, businesses, uniforms, and valuable garments every day, and we take that responsibility seriously. We are looking for someone who doesn't settle and takes pride in being organized, accurate, professional, and excellent in everything they do. Growth Opportunity This position is ideal for someone who wants to grow their leadership and operational skills. You will have the opportunity to work across departments, learn our business, improve processes, and take on additional responsibility as you grow with the company. If you are a strong leader, problem-solver, and team player who takes pride in doing things the right way, we'd love to meet you!

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Employee discount Health insurance Vision insurance

Work Location:

In person