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VTC Administrator#26-36423

Philadelphia, PA

Onsite

JPAS:

YES

JOB

OPENING TYPE

Single award

Segment:

Federal Job Description

Title:

VTC Administrator

Locations:

Philadelphia , PA Works under general supervision, providing support for DLA Information Operations AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.

Responsibilities:

Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service

Provide both active and passive monitoring of scheduled SIPR and

NIPR VTC

calls under the supervision of the lead

Use

TMS, CMS, CMM

for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead

Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time

Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead

Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead

Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management

Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure

Create, update, and manage trouble tickets in the

DLA ITOC

Service Now Remedy system, with oversight from the lead

Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network

Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software

Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and

US CYBERCOM

directives, under the supervision of the lead

Provide software and configuration updates as required by DOD IA directives, in coordination with the lead

Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting

Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides

Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities Minimum experience:

Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing arena, including deployment, trouble shooting, supporting VTCs in a dynamic environment

Security Clearance:

Secret

Certification Requirements

DoD Approved 8570

Baseline Certification:

Category IAT Level II (Security + CE)

DLA Approve CE Certification (CCST)- Willing to get CCST within 3 months of joining