Find & Apply For Audio / Visual Technician Jobs in Incline Village, Nevada

About Holm Electric Holm Electric is a nationally recognized audiovisual integration firm headquartered in Incline Village, Nevada. We design, engineer, install, and support advanced AV, lighting, shading, and automation systems for commercial and residential clients. Our team delivers multiple projects annually, and we hold ourselves to the highest standards of quality, craftsmanship, and professionalism. Role Summary The AV Service Technician is responsible for diagnosing, maintaining, troubleshooting, and repairing installed audiovisual systems across Holm Electric's commercial and residential client base. This role serves as a direct point of contact with clients, requiring exceptional customer service skills, professional communication, and the ability to work independently in the field. The Service Technician must be capable of troubleshooting complete AV systems including control, audio, video, networking, lighting, and shading. This role requires strong diagnostic methodology, familiarity with major AV platforms (Savant, Control4, QSC, Lutron etc), and the ability to upload, modify, and load programming code in the field. This role requires 2-5+ years of experience in AV installation, service, or a related technical trade with demonstrated troubleshooting ability. Core Responsibilities Diagnostics, Troubleshooting & Repair Perform on-site and remote diagnostics on installed AV systems including audio, video, control, networking, lighting, and shading Troubleshoot system-level issues using logical, step-by-step diagnostic methodology across cabling, hardware, configuration, programming, and network layers Diagnose and resolve signal path issues, ground loops, impedance mismatches, network connectivity failures, and control system faults Perform firmware updates, software patches, and configuration changes on AV equipment in the field Upload, download, and perform field edits to control system programs, network configurations and DSP platforms.

Configure and tune audio systems:

gain structure, EQ, routing, zone management, and speaker optimization Repair or replace faulty equipment, cabling, and terminations as needed Preventative Maintenance & System Support Perform scheduled preventative maintenance visits on client AV systems per service plans Conduct system health checks including signal verification, audio tuning, video calibration, and network performance Test and certify cabling using appropriate test equipment (cable testers, multimeter, tone generators) Document system conditions, maintenance performed, and any recommendations for upgrades or repairs Support remote monitoring and diagnostics for managed service clients Client Relations & Communication Serve as the on-site representative of Holm Electric — maintain the highest level of professionalism, courtesy, and client care Communicate clearly with clients about system issues, repair timelines, and recommended solutions Coordinate with Project Managers, Engineers, and Programmers on escalated issues or system modifications Process service work orders accurately and in a timely manner Provide client training on system operation when needed Installation Support Support installation teams as needed with cable infrastructure, device mounting, rack assembly, and system trim-out Install, connect, and configure AV equipment including displays, projectors, speakers, cameras, microphones, and control devices Read and interpret AV drawings, floor plans, rack elevations, and signal flow diagrams Ensure all work meets Holm Electric installation standards for cable management, rack building, and device mounting Job Site Operations & Documentation Track and report time accurately using company time-tracking systems Maintain company vehicle cleanliness

•daily trash removal, weekly deep clean, organized tool and parts inventory Maintain accurate service records and documentation for all client visits Comply with all job site safety requirements including

PPE, OSHA

standards, and client-specific safety protocols Maintain a clean, organized, and safe work environment at all client sites Industry Standards Alignment (CEDIA / AVIXA / InfoComm) The Service Technician is expected to work in compliance with industry standards:

ANSI/AVIXA A102.01

2017

•AV Installation Standard (cable management, device mounting, system commissioning)

ANSI/AVIXA F501.01

•Cable Labeling and Cable Pathways

ANSI/AVIXA A102.02

•AV System Performance Verification

ANSI/TIA-568

•Structured Cabling Standards

ANSI/TIA-606

•Administration Standard for Telecommunications Infrastructure OSHA Construction Safety Standards (fall protection, PPE, electrical safety) What Success Looks Like Service calls resolved on the first visit whenever possible Clients consistently report positive service experiences Systems restored to full performance quickly and professionally Accurate, complete service documentation for every visit Strong communication with Service Manager and internal teams on escalations and recurring issues Company vehicle maintained to Holm Electric standards Holm Electric is an Equal Opportunity Employer. Benefits Competitive compensation commensurate with experience Company vehicle provided Health insurance

•Holm pays 50% of base plan Dental and vision insurance

•Optional 401(k) with company match up to 2.5% after 90 days Paid vacation (Earned per hr) Paid holidays (6) Training and professional development Company Golf event, Baseball outing, Holiday party, Lunch events