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Port Delivery Agent

TUI

•

Lisbon

•

PERMANENT

Updated 04/10/2026

Job Description

Job Summary

Join our Operations & Delivery team as a Port Delivery Agent in Lisbon, Portugal where you will be the main point of contact for the cruise line for embarkation and debarkation operations.

You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

This is a locally employed position. You must have the right to work in Portugal and live close to the port in Lisbon, before applying.

The closing date for applications is the 11th of October 2026.

ABOUT OUR OFFER

Attractive package: Competitive salary and extensive health & wellbeing support

Learning & development: Well pay you for all training days completed, plus youll get free access to our TUI Learning Hub, TUI Skills Academy and language lessons to help you level up

Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment

Community & purpose: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation, with complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub

Career growth: We offer a permanent contract, and you can shape your career with growth opportunities tailored to your unique skills

ABOUT THE JOB

Coordinate and manage all operational activities agreed with cruise clients, overseeing each stage of the process, from planning to delivery, delivering exceptional customer service through proactive problem-solving and attention to detail

Work closely with the other departments involved in the operations to ensure smooth and efficient delivery at all times

Be present at the port, airport, and hotels on operational days as the main point of contact for the ship, coordinating the work of all team members involved

Complete invoicing processes and data entry requirements accurately and within deadlines

Build and maintain strong relationships with suppliers, ensuring reservations and operational updates are managed effectively

Keeping constant contact, reserving, and updating providers accordingly.

Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.

This is a dynamic, hands-on role that requires regular presence at the port/aiport/hotels during operational days, early starts, and irregular week schedule

ABOUT YOU

You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business

You are a confident decision maker, and like to work with autonomy

Excellent communication skills, both verbal and written, in English and Portuguese

You have a pro-active guest service mindset with a clear focus on quality and efficiency

You enjoy working in dynamic multicultural environments

You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.