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Customs Entry Writer ClearFreight - 3.2 El Segundo, CA Job Details $19 - $27 an hour 1 day ago Qualifications Customs regulations compliance Computer operation Managing customer accounts Customer communication Microsoft Excel Microsoft Outlook Professional ethics Basic math Logistics customer service Word embeddings Windows Incident Escalation High school diploma or GED Managing clients in a customer support role Customer engagement Vendor communication Regulatory compliance analysis Escalation handling

Full Job Description Description:

Customs Entry Processing & Compliance Prepare, review, and file accurate customs entries with CBP to facilitate the timely release and clearance of imported shipments. Review and process shipment documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and other required documents. Identify missing or inaccurate information that may impact customs clearance and resolve documentation discrepancies. Input and transmit accurate shipment and entry data to CBP and applicable government agencies. Utilize the Harmonized Tariff Schedule of the United States (HTSUSA) as needed to support product classification. Ensure entries are processed in accordance with CBP regulations, PGA requirements, customer instructions, and company procedures. Assist customers with customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage-related matters. Identify and escalate compliance concerns, discrepancies, and non-routine transactions as appropriate. Customer Service & Shipment Management Manage assigned customer shipments from entry preparation through customs clearance, delivery, and billing. Respond promptly to customer inquiries and provide updates regarding shipment status, documentation requirements, and clearance issues. Track and trace shipments and communicate delays, exceptions, and other issues affecting timely clearance or delivery. Coordinate transportation and delivery of imported freight following customs release. Develop a strong understanding of assigned customers' requirements and service expectations. Reporting, Billing & File Management Perform accurate reporting and billing for assigned customer files. Ensure all required charges and services are accurately captured for timely billing. Maintain accurate customer records, entry documentation, databases, and reports. Organize assigned files to maintain visibility throughout each phase of the entry process. Maintain complete and accurate files from initial documentation through final billing and completion. Collaboration & Support Collaborate with customers, carriers, transportation providers, and internal departments to ensure efficient shipment processing. Ensure data integrity and compliance with customer SOPs, company policies, and government regulations. Assist in resolving documentation issues, shipment exceptions, and customer concerns. Identify recurring issues or process gaps and communicate recommendations to management.

Requirements:

Qualifications Strong attention to detail, organizational, and multitasking skills, with the ability to manage multiple files, changing priorities, and deadlines in a fast-paced environment. Sound decision-making and problem-solving skills, including the ability to evaluate information, identify discrepancies, ensure compliance, and recognize when issues or non-routine transactions require escalation. Strong customer service and communication skills, with the ability to anticipate customer needs, provide solutions, and communicate professionally with customers, vendors, carriers, and internal teams. Ability to take ownership of assigned shipments and customer accounts, work independently, follow established procedures, and maintain consistent follow-through through issue resolution. High level of professionalism, integrity, accountability, and commitment to accuracy, compliance, and customer service, including the ability to perform basic mathematical calculations accurately. Computer Skills Good working knowledge of Windows and Microsoft Office applications, including Word, Excel, Outlook. Ability to learn and effectively utilize customs brokerage, freight forwarding, and internal operating systems. Experience with CargoWise is a plus. Education & Experience High School Diploma or GED required; Associate's or Bachelor's Degree preferred. 0-3 years of experience as a Customs Entry Writer or within a customs brokerage operation. Knowledge of customs entry processing, import documentation, CBP requirements, and HTSUSA is preferred. Experience working with customs brokerage software and electronic data transmission systems is a plus.