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Retail Sales and Team Coach The Mercantile Nonprofit Farmington, MI Job Details Part-time $18 an hour 1 day ago Qualifications Customer communication Community engagement experience Experience working with individuals with disabilities Merchandising Working with students with special education needs Adults with developmental disabilities Teaching Retail sales

Full Job Description About The Mercantile Our Mission:

To empower individuals with special needs, foster personal growth, and build awareness of the meaningful contributions they make to our community. The Mercantile is a nonprofit, inclusive artist market and gift shop that provides employment and training opportunities for adults with special needs while serving as a community hub for classes, creative experiences, and meaningful connections. We believe everyone has talents to share, skills to develop, and meaningful contributions to make. Our team works together to create a welcoming retail environment where our employees can build confidence, develop workplace skills, and experience the pride that comes from meaningful employment. About the Position We are looking for an enthusiastic, dependable Retail Sales & Team Coach who combines strong retail and customer service skills with a desire to help others learn and succeed. This person will be an active member of our retail team—engaging with customers, driving sales, maintaining store standards, and supporting daily operations—while also serving as a role model, coach, and encourager for adults with special needs . The ideal candidate enjoys working with people, takes initiative, can work independently, and is comfortable providing direction and supervision when needed. Most importantly, this person should have the patience and ability to teach rather than simply do , helping our team members develop their own customer service, sales, and workplace skills. Key Responsibilities Sales & Customer Service Create a welcoming shopping experience by engaging customers, sharing our mission, and recommending products. Model and teach excellent customer service and sales techniques. Process sales transactions and assist with merchandising, displays, and restocking. Represent The Mercantile at off-site community events. Coaching & Team Support Serve as a positive role model, coach, and encourager for team members with different abilities. Teach customer service, communication, sales, and workplace skills through hands-on coaching tailored to individual needs. Build confidence, independence, and accountability through clear direction, constructive feedback, and recognition. Foster an inclusive, supportive environment while maintaining high expectations. Store Operations Support the daily opening, closing, and overall store operations. Provide supervision and direction to team members during assigned shifts. Maintain store cleanliness, organization, and presentation standards. Assist with inventory, receiving merchandise, pricing, and restocking as needed. Work independently and make sound decisions when leadership is not present. What We're Looking For Previous retail, sales, or customer service experience. Experience working with individuals with disabilities or different learning needs required . Strong customer service, communication, and interpersonal skills. Ability to coach, encourage, and supervise others with patience and respect. Positive, dependable, adaptable, and comfortable working independently. Strong problem-solving skills and a commitment to helping others succeed. Availability to work evenings and Saturdays; Schedule Fridays 4-8 and Saturdays 9:30-6 with additional hours possible.

Pay:

$18.00 per hour Expected hours: 12.0 - 15.0 per week

Work Location:

In person