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PRIMARY DUTIES AND RESPONSIBILITIES FOR WHICH THIS INDIVIDUAL IS ACCOUNTABLE

Greet all visitors, including students, parents, staff, faculty, and the public, in a friendly and approachable manner.
Represent Western positively, ensuring visitors feel welcome and valued.
Develop and maintain a thorough understanding of all student intake process policies and procedures.
Effectively communicate this information to students, parents, and the public in a manner that is easily understood.
Process various transactions related to enrollment, including registration, records management, housing, financial aid, student IDs, and admission.
Handle inquiries and requests from prospects, students, parents, staff, faculty, and other stakeholders.
Utilize multiple channels such as walk-ins, email correspondence, texting, and phone calls to process credit and non-credit registrations
Stay updated on the institution's operation as it pertains to the Student Service Assistant position and the needs of students and faculty.
Continuously enhance knowledge base to provide accurate and helpful information to students, employees, visitors, and stakeholders.
Communicate relevant information and address inquiries, concerns, and complaints promptly and professionally.
Troubleshoot problems and provide solutions, making referrals to directors when necessary.
Learn and understand the needs of students and community members, providing appropriate solutions and referrals.
Process student transcript requests, both official and unofficial, efficiently, and accurately.
Produce Student ID cards using technology provided by the College.
Identifying, analyzing, and flagging duplicate entries in Colleague.
Implementing preventive measures to reduce future duplicates.
Assist other staff members in Mustang Central with clerical tasks, projects, and events as required.
Answer and transfer phone calls, assisting or directing callers to the appropriate department.
Instruct students on how to access and utilize web services, distributing confidential login information when required.

Minimum Qualifications

MINIMUM QUALIFICATIONS

(Education and Experience, Knowledge and Abilities) 1. High School Equivalency 2. Three (3) years of administrative assistant experience

Knowledge of:

General office practices and procedures
Comprehensive role of the community college
College policies, rules, regulations and guidelines
Institutional and departmental procedures
Customer Service principles and practices
Telephone techniques, practices, and procedures
PC's and related software, student information systems
Microsoft Office Products, e.g., Word, Excel, Access, etc.
Student privacy as governed by FERPA (Family Educational Rights and Privacy Act) Law Ability to:
Communicate effectively verbally and in writing
Operate a PC and related software
Maintain effective working relationships with other people
Maintain professional, efficient, and congenial image when dealing with students and the public
Work in a highly visible, busy, heavily trafficked student and public office environment in close proximity with colleagues
Ability to work independently with minimal supervision
Work in a multi-tasking environment with constant interruptions
Use College software systems and technology
Be cross trained in other Mustang Central duties Equivalency Statement For those candidates who do not exactly meet all minimum qualifications, an equivalent combination of education and experience, which has provided comparable knowledge and abilities, may be accepted.

Preferred Qualifications N/A Open Date 09/11/2026 Close Date Open Until Filled Yes Special Instructions to Applicants This position is limited to 80 hours per month. Estimated Salary $19.13 - $22.50 FLSA Non-Exempt Supplemental Questions Required fields are indicated with an asterisk (

Applicant Documents Required Documents Resume Cover Letter Optional Documents Transcripts Letter of Recommendation 1 Letter of Recommendation 2 Contact Us Human Resources Office 2500 College Drive Room 3030, Rock Springs

WY 82901 307-374-1649

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Find & Apply For Elementary and Secondary School Administrator Jobs in Rock Springs, Wyoming

Student Service Assistant (Part Time)