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Shelter Director G Shelter Chicago, IL 60607 $59,000 - $75,600 a year - Full-time Apply with

Indeed Reports To:

President & Chief Executive Officer Employment Status:

Full-Time, Exempt (subject to applicable law)

Work Schedule:

Monday-Friday, with flexibility for evenings, weekends, and emergencies Position Summary The Shelter / Program Director is responsible for overseeing the daily operations, administration, and overall effectiveness of the shelter's residential housing and supportive services programs. This position ensures residents receive safe, respectful, and high-quality services while maintaining compliance with organizational policies, funding agreements, and applicable regulations. The Program Director provides leadership to department supervisors, monitors program outcomes, manages operational resources, and ensures the facility maintains a safe and supportive environment. Essential Duties and Responsibilities Direct and oversee daily shelter operations, including residential services, intake, case management, food services, safety, and facility maintenance. Supervise the Assistant Program Director, departmental supervisors, and other assigned personnel. Develop, implement, and enforce shelter policies, operational procedures, and resident guidelines. Ensure appropriate 24-hour staffing, staff supervision, and emergency coverage. Oversee resident admissions, service coordination, transfers, and program exits. Monitor program performance, resident outcomes, and service delivery standards. Maintain compliance with applicable city, state, federal, and grant requirements. Review incident reports, resident grievances, and critical situations, ensuring timely corrective action. Collaborate with healthcare providers, housing agencies, government departments, and community partners. Work with the Finance Manager to develop and monitor departmental budgets. Prepare monthly operational reports, staffing updates, and program performance reports for executive leadership. Conduct staff meetings, performance evaluations, and professional development activities. Ensure resident confidentiality, dignity, and nondiscriminatory access to services. Minimum Qualifications Bachelor's degree in Social Work, Human Services, Public Administration, Psychology, Nonprofit Management, or a related field. At least five years of relevant experience in shelter operations, housing services, social services, or nonprofit program administration. At least three years of supervisory or management experience. Knowledge of homelessness services, trauma-informed care, crisis intervention, and housing stabilization. Strong leadership, communication, conflict-resolution, and organizational skills. Ability to respond appropriately to operational emergencies.

Preferred Qualifications:

Master's degree in a related field and experience managing a 24-hour residential program. Performance Expectations Maintain safe and consistent operations, achieve established program outcomes, ensure timely reporting, maintain appropriate staffing, and support positive resident experiences.

Pay:

$59,000.00 - $75,600.00 per year

Benefits:

Dental insurance Health insurance Parental leave Vision insurance

Work Location:

In person