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Revenue Cycle Representative II - Full Time
Job Description
Join our team at Wyandot Memorial Hospital, where you'll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care. The Revenue Cycle Representative II is part of the Patient Access Department and is a full-time role working approximately 80 hours per two-week pay period . This position includes weekend and holiday responsibilities . The Revenue Cycle Representative II serves as a welcoming first point of contact for patients while supporting registration, admissions, and revenue cycle processes. This role ensures accurate patient information, efficient workflow, and a positive patient experience through strong communication, organization, and customer service. This position is fully onsite and requires employees to work on location. Hybrid or work-from-home arrangements are not available. Candidates must be local to the area. Qualifications High school graduate or equivalent required Excellent interpersonal, intrapersonal, oral, and written communication skills Strong customer service skills with a professional and welcoming demeanor Ability to multitask in a fast-paced, high-volume environment Above average typing and computer skills required Knowledge of medical terminology and health insurance processes preferred Strong organizational and prioritization skills in high-stress situations Highly motivated with the ability to manage frequent interruptions and competing demands Ability to work effectively both independently and as part of a team Experience with EPIC preferred Key Responsibilities Serve as a welcoming presence in the registration area, providing excellent customer service to patients and visitors Interview patients upon admission and accurately enter required demographic and insurance information into the system Obtain necessary patient documentation and scan items such as ID cards, insurance cards, consent forms, and advance directives Maintain departmental logs and ensure accurate recordkeeping Assist with patient admissions, transfers, and other patient access functions as assigned Answer telephones and manage incoming messages and requests professionally and efficiently Assist patients with financial assistance applications, payment plans, and posting payments to patient accounts Maintain strict confidentiality while ensuring accuracy and quality of work Collaborate with team members to support efficient department operations and patient flow Perform additional duties as assigned
Benefits
- Health Insurance
- Dental Insurance