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Librarian
Tyler, TX
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The Library Services & Programming Manager serves as the City Librarian's principal administrative partner and designated representative, providing leadership for public-facing service divisions while assisting with overall administration of the Tyler Public Library. This position oversees Youth & Family Services and Outreach & Programming and collaborates with library managers to advance strategic initiatives, develop policies, improve services, and achieve organizational goals. The Library Services & Programming Manager serves as Acting City Librarian in the absence of the City Librarian and represents the Library before City leadership, community organizations, and the public as assigned. As a member of the Library Leadership Team, the Business & Operations Manager collaborates with the City Librarian, Library Services & Programming Manager and Library Collections & Technical Services Manager to ensure effective and coordinated library operations. The Library Services & Programming Manager promotes exceptional public service, operational excellence, employee development, and organizational effectiveness while supporting the Library's strategic goals and the mission of the City of Tyler. Assists the City Librarian in planning, directing, evaluating, and improving library operations and long-range initiatives. Serves as a member of the Library Leadership Team and collaborates with library managers on organization-wide initiatives, strategic planning, and organizational priorities. Participates in organization-wide decision-making, policy development, and strategic planning. Serves as Acting City Librarian in the absence of the City Librarian. Represents the City Librarian at meetings, committees, and community events as assigned. Assists with organizational planning, policy development, and long-range initiatives. Provides leadership and guidance on organization-wide initiatives and serves as a collaborative resource to department managers, while respecting established supervisory relationships. Identifies, develops, and manages grant opportunities to support library services, strategic initiatives, and special projects, including proposal development, grant administration, compliance, and reporting. Directly supervises the Library's public facing services division including Youth & Family Services, as well as Outreach & Programming. Establishes departmental goals, priorities, service standards, and performance expectations aligned with community needs and organizational objectives. Supervises departmental staff by providing coaching, mentoring, and professional development opportunities. Recruits, hires, onboards, coaches, evaluates, and develops assigned staff and supports succession planning, performance management, and disciplinary processes in accordance with City policies. Fosters a culture of accountability, innovation, inclusion, and customer service excellence. Serves as the Manager on Duty as assigned, providing operational leadership, supporting and supervising library staff, and resolving complex patron concerns to ensure consistent, high-quality library service. Maintains effective communication with staff, the public, City departments, community organizations, and external partners. Provides effective communication on procedures and processes to staff and the public. Works with appropriate staff to develop improved processes, procedures, and enhancements. Collects, analyzes, and reports library statistics and performance measures to support strategic planning, operational decision-making, budget development, and reporting. Develops and manages the Library's programming and services budget, negotiates vendor and programming agreements, and oversees the acquisition of materials accordingly. Serves as the Manager on Duty as assigned, providing operational leadership, supervising library staff, coordinating library operations, and resolving complex patron concerns to ensure safe, consistent, high-quality library service. Follows all legal and policy requirements related to patron privacy and custodianship of patron records.
OTHER JOB FUNCTIONS
: Engages in continuous professional development to stay current with best practices. Performs other related duties as assigned
SKILLS, KNOWLEDGE AND ABILITIES
: Excellent customer service skills. Strong organizational and time management skills. Excellent interpersonal, communication, and conflict-resolution skills. Ability to coordinate workflow and prioritize competing responsibilities. Ability to train, mentor, and support coworkers in a collaborative environment. Ability to exercise sound judgment, maintain confidentiality, and work independently. Ability to establish and maintain positive working relationships with staff, patrons, and community members. Communicates effectively in person, by telephone, and electronically. Proficiency with library systems and databases. Multilingual speaking is a plus. A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint. Ability to work a regular schedule that may include a combination of days, evenings, and weekends. Frequently stands, walks, bends, reaches, and stoops. Lifts and carries materials weighing up to 30 pounds. Pushes and pulls fully loaded book carts. Performs repetitive hand and wrist movements while operating computers and handling library materials. ALA-accredited Master of Library Science or Master of Library and Information Science degree Minimum of (5) five years of public library experience required At least three years of successful public library management/supervisory experience requi It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person's ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal. The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree. The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check. No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor's release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle. This posting is subject to be removed at the discretion of the department providing the position.