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Job Number:

2026-00295 The King County Library System (KCLS) is seeking an Assistant Operations Manager (AOM) to provide high quality public service and support to the Redmond Library. The ideal candidate will have experience delivering high-quality customer service, model and champion KCLS mission, vision, and values , demonstrate high empathy and passion for working with diverse populations in a public service role, and exhibit a comfortable confidence in working directly with the public in sometimes challenging situations. Successful candidates will possess two years of public library experience or equivalent experience in direct public service environments which may occasionally be high stress. About the

Opportunity:

The Assistant Operations Manager 's primary responsibility is overseeing and supervising Library Page staff including hiring, training, coordinating work assignments, scheduling, conducting performance evaluation, and corrective action, when needed. This position has shared oversight of daily library operations in support of the Operations Manager and other Management Team members. The successful candidate for this position will be able to work collaboratively with others, adapt nimbly to changing needs, recognize and set priorities, plan, and operate in ambiguous or high stress conditions, coordinate and organize their own work and oversee the work of others. Supervisory experience preferred.

Required Application Material:

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position. The work schedule for the Assistant Operations Manager will be as follows: Sunday, 10:30am-6:15pm at Redmond Library Monday, 9:30am-5:30pm at Fall City Library/Redmond Library Tuesday, 9:30am-5:30pm at Redmond Library Wednesday, 12:00pm-8:15pm at Redmond Library Thursday, 9:30am-5:30pm at Redmond Library The above schedule is subject to change based on business needs.

•The Assistant Operations Manager will provide support within the Cascade Region as needed. The Cascade Region includes the following libraries: Fall City North Bend Library Express @ Redmond Ridge Redmond Sammamish Snoqualmie About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org . KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training. Essential Duties The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job. Recruits, interviews, and hires Library Pages and Library Page Assistants. Ensures new hire paperwork is accurately completed in a timely manner. Supervises direct reports through new hire and ongoing training, coaching, evaluation, and discipline, ensuring that all library policies and procedures are followed. Plans and conducts Library Page staff meetings. Creates and manages schedules for Library Page staff based on anticipated workload and ensures adequate staffing is maintained to meet the library's needs. Manages and approves payroll time entries and time off requests. Supports the Operations Manager in the daily care and maintenance of the assigned facility, including coordination with ITS and Facilities staff and contractors regarding equipment and facility related needs. Resolves routine operational issues and escalates complex or sensitive matters to the Operations Manager. Coordinates daily workflow with the Operations Manager to ensure staffing demands are met. Provides customer service support, including circulation, basic informational, and reader's advisory assistance. As a member of the Regional Management Team, supports the implementation of initiatives and contributes to regional operations and patron services. Fosters the development of a cooperative and inclusive work environment. Assumes daily person-in-charge responsibility in the absence of the Operations Manager, including resolution or referral of operational issues, staff and patron incidents and concerns, and enforcement of Code of Conduct. May act as a point of contact for security and emergency situations as assigned. Promotes, educates, and supports Intellectual Freedom principles with staff and patrons. Secondary Duties Performs direct reports' work, as needed. Attends meetings, trainings, and serves on various committees. Orders office and equipment materials and supplies, as assigned. Performs other related duties as assigned. Education and Experience The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge. High school diploma or GED equivalent. Some college level education is preferred. Minimum of two years of library experience. Supervisory experience preferred. Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered. Knowledge and Skills Working knowledge of management practices and principles of supervision including human resources policies and procedures. Knowledge of public library systems, procedures, and policies. Knowledge of basic informational and readers' advisory functions. Knowledge of resources and library and office technologies relevant to the job duties. Recognizes and sets priorities and can work with frequent interruptions. Adept communication and listening skills with various and diverse audiences. Effective at conflict resolution. Works independently and collaboratively. Knowledge of scheduling for multiple staff and service points. Flexibility and adaptability to changing needs. Professional Licenses and Certifications A valid Washington driver's license is required.

Core Competencies:

Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed. Organizational Competencies Valuing Diversity Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences. Customer Focus Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. Ethics, Values, and Judgment Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality. Professional & Technical Knowledge Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others. Leadership Competencies Coaching and Counseling Facilitates the development of other's knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidence of others. Managerial Courage Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations. Job-Specific Competencies Communicates Effectively Conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence. Decision Quality Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations. Building Effective Teams Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee will: Frequently sit throughout work shift and occasionally will stand and walk. Frequently reach out at chest level, occasionally reach down, and seldom reach overhead. Constantly use hands in conjunction with frequent finger use for keyboarding and 10-key. Occasionally rotate and bend at waist. Change tasks depending upon the shift. Require extensive close work including use of a PC monitor. Seldom operate foot controls. Frequently lift and carry library items up to 10 lbs., occasionally lift up to 20 lbs., and seldom lift up to 35 lbs. Occasionally push/pull carts and wheeled equipment with light force.

WORK ENVIRONMENT

Work is performed in a typical library environment. Incumbent must be available for varied work hours including evenings and weekends. Travel between assigned work locations may be required.