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Visitor Services Associate Plains Art Museum Fargo, ND Job Details Part-time | Full-time $18 an hour 1 day ago Qualifications Visitor query response Retail customer service procedures Email customer support Maintaining an organized workspace Phone communication Direct client contact Housekeeping assistance Answering guest questions Conducting guided tours Cultural guided visit experience Customer engagement Room tidying Clean workspace maintenance Entry level Client interaction via phone calls Full Job Description Plains Art Museum is seeking applicants for the Visitor Services Associate position. The Visitor Service Associate is the visitor's first point of contact and plays a key role in creating a welcoming, engaging, and informative experience. Visitor Service Associates are responsible for daily operations of opening and closing the museum, ensuring a positive and successful experience for each visitor, communicating with multiple departments, and facilitating some public engagement opportunities.

Duties and responsibilities include:

Welcome and inform visitors about the museum and exhibitions through communication via in person, telephone, and email. Promote and facilitate registration of classes, memberships, and donations. Maintain a professional and respectful presence, even in times of stress. Communicate museum rules and policies to visitors in a clear and respectful manner, remind and enforce as necessary. Anticipate visitors' needs and make proactive suggestions to facilitate a quality museum experience. Resolve visitor concerns through active listening and intentional response, ensuring an effective solution for both the museum and visitor is found. Be timely and reliable for all scheduled shifts on a regular basis. Report visitor and staff concerns or inquiries in a timely and clear manner through appropriate lines of communication. Follow security policies of the museum when opening and closing. Ensure a safe and secure environment for all visitors and staff of Plains Art Museum and Center for Creativity, including in times of emergency. Stay up to date on current and upcoming exhibitions, programs, and events to answer everyday questions from visitors and direct them to other resources as needed. Facilitate quality customer service in the Museum store. Circulate the entire Plains Art Museum site through scheduled rotations and as needed. Complete daily exhibition checks and consistent gallery monitoring. Track visitor statistics and work collaboratively with Deputy Director of Visitor Experience to collect needed data. Perform light household cleaning, such as keeping the front desk area free of clutter and dusting. Maintain clean and organized galleries, desk spaces, art lounge, and other engagement spaces. Lead public tours of exhibitions with training and guidance from Deputy Director of Visitor Experience. Full-time and part-time hours are available. Wage is $18 per hour. Applicants must be available Monday-Friday mornings and some availability on Thursday evenings and weekends. Applicants must be 18+ years old. To apply, please send resume and application to Plains Art Museum attn: Steph Kleeman-Olson 704 1st Ave N Fargo, ND 58102 or

Pay:

$18.00 per hour

Work Location:

In person