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PURPOSE :

To support the daily operations of our in-house coffee program by assisting with roasting, packaging, inventory, and customer service. This role helps ensure the quality, consistency, and efficiency of our coffee offerings while contributing to a welcoming and informed coffee experience to our customers.

DIRECT REPORTS

None

REPORTS TO

In-House Program Manager

ROLE RESPONSIBILITIES

Operations Roast, stock, and display all items in the coffee department. Clearly label all backstock with names and dates, so others can stock coffee as needed. Restock shelves, rotate products, and face merchandise to maintain full, clean, and organized displays Receive deliveries, check for accuracy, and safely stock items Operate POS systems accurately and efficiently, including cash handling and troubleshooting basic POS issues Facilities Ensure workstation and roasting room cleanliness Follow safe food handling guidelines Wash hands routinely, frequently and properly to ensure the safety of our products Ensure proper use of all roasting & coffee equipment Follow proper documentation and communication procedures for any equipment repairs needed Follow safe lifting and ergonomic practices Brand Assist customers with product suggestions, questions, comments and complaints in prompt, friendly, and courteous manner. Assist customers with special orders Pass-on relevant literature for co-op staff to read about coffee, especially items that will be unfamiliar. Offer tastes, samples, suggestions for purchase and ways to prepare products. Ensure accurate, up-to-date uniform department signs. Roast for community events as agreed upon with Coffee Lead Ensure all signs and shelf tags are attractive, accurate, and near the correct product. Financial Ensure accurate, up-to-date prices for Coffee items POS system and shelf tags Receive Coffee items to ensure that accurate invoicing, pricing, and returns routing is executed Cooperation Effectively communicate with other staff members while maintaining a positive attitude and respectful tone. Assist customers in all departments, in prompt, friendly, courteous manner, referring them to other staff when necessary. Cover overflow cashiering. Cover cashier breaks as needed. Answer & route phone calls. Attend trainings, webinars and conferences as assigned. Perform other tasks as assigned by Manager

ESSENTIAL QUALIFICATIONS

Self-motivated, organized, responsible, flexible Excellent communication skills Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift Ability to bend and team lift loads, not to exceed 150 lbs; push and pull carts weighing up to 100 lbs Repetitive use of hands for grasping, pushing, pulling, and fine manipulation Ability to maintain timely and consistent attendance Ability to travel for work duties as needed Willingness to work weekends Willingness and ability to learn and grow to meet the changing requirements of the job.