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Job Summary The Stihl Small Engine Repair Technician is responsible for diagnosing, maintaining, and repairing Stihl outdoor power equipment, including chainsaws, trimmers, blowers, and other small engine tools. This position requires expertise in both 2-stroke and 4-stroke engine systems, with the ability to perform tune-ups, preventative maintenance, and complex repairs. The technician ensures that all equipment is restored to peak performance while adhering to company standards and safety protocols.

Key Responsibilities Diagnosis & Repair:

Troubleshoot, diagnose, and repair Stihl small engines (2-stroke and 4-stroke), including carburetor adjustments, fuel systems, ignition systems, and engine overhauls.

Tune-Ups & Maintenance:

Perform tune-ups, preventative maintenance, and inspections to maximize equipment reliability and extend service life.

Technical Support:

Provide technical expertise to coworkers, sales staff, and customers regarding Stihl equipment operation and care.

Documentation:

Accurately record repair work, parts usage, labor hours, and completed services in repair logs or work orders; files and tracks documentation as necessary

Quality Control:

Ensure all repairs meet Stihl factory standards, performance specifications, and safety requirements.

Equipment Testing:

Test repaired equipment under operating conditions to confirm proper performance.

Parts & Tools Management:

Maintain shop tools, diagnostic equipment, and adequate parts inventory for efficient workflow.

Compliance & Safety:

Follow all safety procedures, environmental regulations, and company policies during repairs and maintenance.

Estimates:

Generates detailed and accurate repair estimates, clearly outlining service scope, pricing, and any applicable warranty considerations.

Warranties:

Submit and process warranty claims through proper channels, ensuring timely and accurate documentation and communicates with customers regarding warranty coverage, limitations and processes. Skills & Qualifications High school diploma or equivalent (technical or vocational training in small engine repair preferred). Proven hands-on experience with Stihl or similar outdoor power equipment repair. Strong knowledge of 2-stroke and 4-stroke engine theory, diagnosis, and repair. Ability to read and interpret service manuals, schematics, and diagnostic reports. Proficient with specialized small engine repair tools and standard shop equipment. Delivers exceptional customer service by handling inquiries, complaints, and follow-up communication effectively. Excellent troubleshooting and problem-solving skills. Strong attention to detail, organization, and time management and delivers on-time service. Ability to lift and move heavy equipment as required. Stihl Certification (Silver/Gold Level) or the ability to obtain certification within a designated timeframe. Working Conditions Work performed in a repair shop environment with exposure to noise, dust, fumes, and small engine fuel/oil. Frequent standing, bending, and lifting of equipment and parts. Occasional outdoor testing of equipment in varying weather conditions. Personal protective equipment (PPE) required per company safety standards.