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Role Overview The Drains Technician is responsible for performing diagnostic, cleaning, and repair services for residential and commercial drain systems. This role is ideal for a hands-on professional who enjoys problem-solving, providing excellent customer service, and working with advanced drain-cleaning tools and technology. The Drains Technician clears stoppages, inspects sewer and drain lines, recommends repairs, and ensures each customer receives safe, efficient, and high-quality service. What You Bring Minimum 2 years of drain cleaning, service, or related plumbing experience preferred.

• Licensing:

  Valid driver's license with clean driving record required; plumbing apprentice license a plus.

• Technical Skills:

  Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge.

• Customer Skills:

  Excellent communication and ability to explain findings and solutions clearly.

• Physical Requirements:

  Ability to lift 50+ lbs, work in confined spaces, and perform physical labor in various environments.

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Availability:

Willing to work evenings, weekends, or participate in an on-call rotation as needed.

Key Responsibilities Diagnostics & Repair:

Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems.

• Video Inspection:

  Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems.

• Repair Recommendations:

  Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements).

• Preventive Maintenance:

  Perform scheduled cleanings and maintenance for recurring problem drains.

• Customer Service:

  Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction.

• Documentation:

  Complete service tickets accurately with photos, videos, and detailed notes in the field software system.

• Safety & Compliance:

  Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures.

• Teamwork:

  Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work.

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Equipment Care:

Maintain and clean drain machines, jetters, cameras, and company vehicle daily.