Find & Apply For Electronics Engineer Jobs in Denville, New Jersey

Title:

Director of Field ServiceAnnual Salary:

$140,000 - $170,000

Requirements:

Field Service Management experience in an industrial/automation equipment environment

Location:

(ON-SITE) Morristown, NJ Area for HQ - covering Northeast statesPosition OverviewManufacturers across the food, medical, pharmaceutical, and consumer products industries rely on this organization's packaging and processing technologies to keep critical production operations running efficiently. Backed by decades of success, the company is recognized for delivering advanced equipment, innovative solutions, and exceptional aftermarket support to some of the world's leading manufacturers. Their success has been built on a commitment to innovation, reliability, and long-term customer partnerships.

As the Director of Service, you will provide strategic and operational leadership for a multi-state service organization, overseeing field operations, customer support initiatives, technician development, and overall service performance. This role offers the opportunity to directly impact both customer success and organizational growth while leading a high-performing team that supports mission-critical manufacturing environments.

What You Will Be DoingLead, coach, and develop a team of 3-20 Field Service TechniciansOversee equipment installations, maintenance, repairs, and warranty service activitiesEnsure service calls and installation procedures are executed properly across the regionTravel with technicians to provide hands-on coaching, technical guidance, and performance feedbackRecruit, hire, onboard, and train service personnelManage technician utilization, scheduling, and field performance metricsPartner with customers to resolve escalated service issues and maintain strong relationshipsParticipate in special projects and continuous improvement initiativesStay current on industry trends, equipment technologies, and service best practicesWhat You Need For This Position5-10+ years of Service Management, Field Service Management, or Aftermarket Service leadership experienceBachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent experienceExperience supporting industrial machinery, packaging equipment, food processing equipment, automation systems, or other capital equipmentWorking knowledge of motors, drives, sensors, conveyors, pneumatics, hydraulics, vacuum systems, and industrial electromechanical equipmentAbility to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentationExperience supporting equipment installations, start-ups, commissioning, PMs, emergency service calls, and field repairsStrong leadership, coaching, mentoring, and team development skillsExcellent communication and customer relationship skillsAbility to travel 50%-70%Ability to provide after-hours support when necessaryBenefits6% 401k Match - Immediate vestingFuel Card; Reimbursed travel expensesCompany Car with InsurancePaid/on the clock while travelingTuition ReimbursementStrong Medical, Dental, Vision.

Generous PTO