Find & Apply For Engineering Manager Jobs in Syracuse, New York

Job Title:

Solution Engineering Manager Location:

Syracuse, New York (On-Site)

Job Summary:

We are representing an opportunity to help lead the operational health, stability, and continuous improvement of a mission-critical customer billing and meter-to-cash application portfolio. We are looking for a technically strong leader who can drive service excellence, strengthen support processes, and partner across business, technology, vendors, and service teams to keep critical systems running smoothly.

Responsibilities:

Own application maintenance operations for the customer billing portfolio and support reliable day-to-day service delivery. Monitor availability, stability, resiliency, service performance, incident trends, backlog health, and customer satisfaction measures. Lead major incident management, root cause analysis, production change governance, and efforts to reduce recurring issues. Partner with managed service providers, internal teams, and business stakeholders to drive continuous improvement, compliance, readiness, and executive communications.

Required:

Bachelor's degree in computer science, engineering, or a related field; Master's degree preferred. 10+ years of experience in the technology industry, including 3+ years in a leadership role. 10+ years of experience supporting large-scale enterprise applications in production environments and 5+ years leading application maintenance and support organizations. Experience managing managed service providers and offshore support teams, along with Incident, Problem, Change, and Release Management processes. Knowledge of ITIL Service Management practices and experience supporting regulatory, compliance, and audit activities. Experience managing operational budgets, forecasts, vendor spend, and communicating effectively with executive leadership and business stakeholders.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy