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Technical / Facilities Manager
Job Description
What you'll bring to the team
Technical & Facilities Manager Operating Group:
Gateway North America Reports To:
General Manager Qualifications & Experience About the Role At Merlin Entertainments, we create memories that last a lifetime. As our Technical & Facilities Manager, you are the backbone of the magic. You will lead a talented team of technicians ensuring that our rides, interactive exhibits, kinetic displays, and physical plant operations run seamlessly, safely, and at peak performance. If you are a hands-on technical leader who thrives on solving complex mechanical, electrical, and automation puzzles while fostering a culture of team excellence, this is your opportunity to bring world-class entertainment to life every single day. Why You'll Love Working Here
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Dynamic Work Environment:
No two days are the same—work directly with cutting-edge animatronics, rides, hydraulics, and immersive attraction technology.
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Leadership & Impact:
Mentor and grow a high-performing technical team while directly shaping the guest experience.
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Culture of Innovation:
Be part of a global entertainment leader that values continuous improvement, creativity, and career growth. Key Responsibilities
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Technical Leadership & Operational Excellence:
Lead, mentor, and schedule a team of skilled maintenance technicians to ensure complete operational coverage, minimal ride downtime, and peak attraction performance.
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Facilities & Systems Management:
Oversee the preventative maintenance, troubleshooting, and emergency repair of all physical plant assets, including HVAC, electrical distribution, plumbing, pneumatic/hydraulic systems, and specialized attraction machinery.
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Safety & Regulatory Compliance:
Manage and execute statutory equipment inspections, ensure compliance with localized safety codes, and maintain rigorous documentation for all repairs, inspections, and vendor sign-offs.
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Budgetary & Resource Management:
Prepare, monitor, and optimize annual operating budgets and action plans, prioritizing tasks effectively in a fast-paced environment.
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Cross-Functional Collaboration:
Partner with site leadership, external contractors, and local authorities to manage exhibit setups/takedowns, facility upgrades, and capital projects. What We're Looking For
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Experience:
Minimum 3+ years of technical or facilities management experience in a themed attraction, entertainment venue, resort, or high-volume automated facility.
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Technical Mastery:
Strong working knowledge across animation, industrial automation, low/high-voltage electrical systems, hydraulics, pneumatics, and basic networking.
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Educational Background:
High School Diploma or GED required; Associate Degree/Technical Certification in Electrical or Mechanical Engineering preferred.
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Leadership Style:
An approachable, energized leader who leads by example, communicates clearly, and thrives under pressure.
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Certifications:
Ability to obtain and maintain relevant state, local, or industry trade licenses as required. Working Conditions & Physical Demands
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Schedule Flexibility:
Willingness to work flexible hours, including mornings, evenings, weekends, and holidays, to support operating hours.
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Physical Capability:
Ability to stand, walk, climb, balance, and maneuver through all areas of the attraction; comfortable working at heights (20+ feet) and lifting up to 70 lbs when necessary.
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Environment:
Comfortable working in active indoor/outdoor environments with varying noise levels, temperatures, and light levels. Merlin Core Behaviors
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We Care:
Uncompromising about safety, security, and welfare for our team and guests.
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Own Your Craft:
Constantly sharpening skills and learning from industry innovations.
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Drive and Discover:
Focusing on high-impact results and seizing opportunities to improve.
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Go Together:
Building strong, trust-based partnerships across all site departments.
• Enjoy the
Ride:
Bringing energy, optimism, and warmth to the workplace every day. Benefits 🎉 Benefits of Joining Merlin Entertainments ! 🎉 🏥
Excellent Health Care Options:
Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢
Merlin Magic Pass:
Free entry for friends and family to our amazing parks & attractions. 🎡🏆
Recognition Programs and Rewards:
Celebrate your achievements and hard work!💼 401(k)
Program:
Save for the future with company matching contributions.📚
Tuition Reimbursement Programs:
Get support for further education and career growth.🚀
Numerous Learning and Advancement Opportunities:
Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range USD $72,000.00/Yr.
Benefits
- Paid Time Off (PTO)
- Financial Aid/Assistance
- 401(k) Plans
- Health Insurance
