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Motion Recruitment Partners, LLC Apply Now Software Engineer - Production Support (Level 2/Level 3) Remote in Remote, GA, US

• Posted 1 hour ago

• Updated 1 hour ago Contract W2 On-site $60 - $65/hr Motion Recruitment Partners, LLC Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Recruiting Analytics Application Support Software Engineering Database Administration Business Operations Data Validation Quality Assurance Technical Support Collaboration Software Development ROOT Technical Writing Knowledge Sharing Process Improvement Continuous Improvement Reliability Engineering Operational Efficiency Analytical Skill Conflict Resolution Problem Solving Database Spring Framework Dependency Injection JUnit Unit Testing Mockito

JDBC JPA

Hibernate

JSON HTTP SQL

Writing Enterprise Software Java Concurrent Computing Multithreading Communication Continuous Integration Continuous Delivery Docker Cloud Computing Health Care Data Analysis Onboarding Software Configuration Incident Management Root Cause Analysis Production Support High Availability Management Recruiting Analytics Application Support Software Engineering Database Administration Business Operations Data Validation Quality Assurance Technical Support Collaboration Software Development ROOT Technical Writing Knowledge Sharing Process Improvement Continuous Improvement Reliability Engineering Operational Efficiency Analytical Skill Conflict Resolution Problem Solving Database Spring Framework Dependency Injection JUnit Unit Testing Mockito

JDBC JPA

Hibernate

JSON HTTP SQL

Writing Enterprise Software Java Concurrent Computing Multithreading Communication Continuous Integration Continuous Delivery Docker Cloud Computing Health Care Data Analysis Onboarding Software Configuration Incident Management Root Cause Analysis Production Support High Availability Management Show more Summary Software Engineer - Production Support (Level 2/Level 3)

Employment Type:

Contract Industry:

Healthcare Technology / Data Analytics Job Description Motion Recruitment is seeking an experienced Software Engineer - Production Support to join a leading healthcare technology and analytics organization. This position will support a growing Reliability Engineering team responsible for maintaining mission-critical production applications, resolving complex technical issues, and supporting new client implementations. The ideal candidate will have a strong background in Java, Spring Boot, SQL, REST APIs, and Level 2/Level 3 production support , with the ability to troubleshoot across application, database, and infrastructure environments. This role combines hands-on technical troubleshooting, application support, incident management, and client onboarding activities in a fast-paced, highly collaborative environment. Key Responsibilities Production Support & Incident Management Provide Level 2 and Level 3 production support for business-critical enterprise applications. Investigate, troubleshoot, and resolve complex production incidents across application, database, and infrastructure layers. Analyze application logs, monitoring alerts, and system diagnostics to identify root causes and minimize service disruptions. Collaborate with software engineering, database administration, and infrastructure teams to resolve escalated technical issues. Monitor application health, system performance, and operational alerts to proactively identify potential issues. Document incident resolutions, root cause analyses, troubleshooting procedures, and technical runbooks. Participate in an on-call rotation to support critical production incidents outside regular business hours. Client Implementation & Application Configuration Support technical configuration and setup activities for new client implementations. Partner with business operations, implementation, and client services teams to translate requirements into application configurations. Perform data validation, application testing, and quality checks to ensure production readiness. Troubleshoot configuration, integration, and data-related issues during client onboarding. Provide technical support during production deployments, client go-lives, and post-implementation stabilization. Engineering Collaboration & Continuous Improvement Work closely with software development teams to investigate defects, troubleshoot application behavior, and coordinate fixes. Identify recurring production issues and recommend improvements to application stability and support processes. Communicate incident status, root cause findings, and resolution timelines to technical and business stakeholders. Contribute to technical documentation, knowledge sharing, and operational process improvements. Support continuous improvement initiatives focused on system reliability, performance, and operational efficiency. Required Qualifications Hands-on experience providing Level 2/Level 3 production support for enterprise applications. Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure environments. Experience with Java and Spring Framework/Spring Boot , including REST controllers, dependency injection, and application configuration. Experience with JUnit for unit testing and Mockito for mocking. Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals . Working knowledge of SQL , including writing queries for troubleshooting, data investigation, and validation. Experience using application logs, monitoring tools, and system diagnostics to investigate production issues. Understanding of enterprise application architecture, integrations, and cross-component dependencies. Basic understanding of Java concurrency and multithreading. Strong written and verbal communication skills, including the ability to explain technical issues to business stakeholders. Ability to work independently, prioritize critical incidents, and remain effective under pressure. Preferred Qualifications Experience with CI/CD pipelines and automated deployment processes. Familiarity with Docker, containerized applications, or cloud platforms. Experience supporting applications in healthcare technology, data analytics, or other data-intensive environments. Experience with production release support, client onboarding, and application configuration. Familiarity with incident management, root cause analysis, and production support best practices. Additional Information This position supports business-critical applications in a high-availability production environment. Candidates should be comfortable working collaboratively across engineering and operations teams, managing competing priorities, and participating in an on-call support rotation. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10105282

Position Id:

894176 Posted 1 hour ago Company Info About Motion Recruitment Partners, LLC Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model's success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional. Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations. We're also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate. Go to company profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs Motion Recruitment Partners, LLC Senior Software Engineer | Chicago, IL | Remote Remote

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