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Electromechanical Field Support Engineer — Semiconductor Systems Ebara Technologies - USA Hillsboro, OR Job Details $29 - $36 an hour 3 hours ago Qualifications Customer communication Full Job Description Your Mission Keep advanced semiconductor systems running. Partner directly with customers to install, maintain, troubleshoot, and restore equipment performance with minimal downtime. Expect 20-30% domestic travel to customer sites and our service center. What You Will Do Perform service at customer locations or the service center: scheduled PMs, unscheduled repairs, consumable swaps, installations, and start-ups. Independently run preventive maintenance activities with precision and completeness. Interpret operation manuals to pinpoint root causes of tool failures across mechanics, hardware, software, and system interfaces. Use service checklists/protocols and document every action—PM, downtime, issues, and time spent—within customers' systems, producing reports that justify product movements and onsite work.

Own parts logistics:

order, expedite, and alert customers/management when product replacement is required. Escalate design-related issues to engineering and management for resolution; be the customer's technical point of contact. Provide hands-on support for phase-one CMP tool installation (dock, level, interconnect) under supervision to prepare for safe power-on. Deliver technical guidance to field technicians and field service engineers; train and mentor Field Service Technicians I-III. Assist with service center operations and support other customer sites when needed. Compliance and Safety Complete Finesse training to ensure accurate parts usage tracking and transactions. Follow EBARA and customer safety policies; complete all required safety training. Maintain a clean, safe, and compliant work environment. Perform other duties as assigned. Qualifications Associate of Science in Electronics, an accredited basic electronics program, or equivalent experience.

Preferred:

6-10 years of relevant experience, preferably within semiconductor manufacturing. Working proficiency in mechanical systems and an understanding of semiconductor and/or vacuum technology. Strong customer relations and communication skills.