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Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar and wind powered by our own microgrid! Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow. Trystars team members are our most important asset, and we are in search of a Electrical Support Engineer, based at our Faribault, MN office. As Electrical Support Engineer Critical Power Systems, you will primarily serve as a technical support interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technical support team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career. We are looking for people who believe in our guiding principles and values of:
Safety We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity Were honest, transparent, and committed to doing whats right.
Customer focus We have relentless focus on our customers and their success.
Right with speed We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other Were a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey We create an environment where our team feels appreciated and has fun along the way. In this role you will get to:
Receive support requests via phone, email, and websiteProvide real-time support for installers, contractors, maintenance personnelManage support tickets utilizing SalesForce Service Cloud case management systemsBecome familiar with a broad array of product types across Trystars expanding portfolioRegularly collaborate with Subject Matter Experts and Engineering for each product seriesAssess, build, compile, and organize support library resourcesCoordinate with, provide regular direction, and remote support to field service technicians and engineers both direct and 3rd party resources in preparation for and while at the job site. Occasional travel or after hours/weekend support required
Now viewing: Electrical Support Engineer - Critical Power Systems
T
Trystar
Electrical Support Engineer - Critical Power Systems
Job Description
Job Title:
Electrical Support Engineer Critical Power Systems Job Description:
Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Were looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity arent just buzzwords, they are the north star guiding us as we aspire to wow our customers every day. Weve created power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization.Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar and wind powered by our own microgrid! Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow. Trystars team members are our most important asset, and we are in search of a Electrical Support Engineer, based at our Faribault, MN office. As Electrical Support Engineer Critical Power Systems, you will primarily serve as a technical support interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technical support team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career. We are looking for people who believe in our guiding principles and values of:
Safety We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity Were honest, transparent, and committed to doing whats right.
Customer focus We have relentless focus on our customers and their success.
Right with speed We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other Were a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey We create an environment where our team feels appreciated and has fun along the way. In this role you will get to:
Receive support requests via phone, email, and websiteProvide real-time support for installers, contractors, maintenance personnelManage support tickets utilizing SalesForce Service Cloud case management systemsBecome familiar with a broad array of product types across Trystars expanding portfolioRegularly collaborate with Subject Matter Experts and Engineering for each product seriesAssess, build, compile, and organize support library resourcesCoordinate with, provide regular direction, and remote support to field service technicians and engineers both direct and 3rd party resources in preparation for and while at the job site. Occasional travel or after hours/weekend support required