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Robotics Engineer
Burlingame, CA

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Meta

Field Service Engineer, Robotics

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Job Description

At Meta, we're building the future of human connection and the technology that enables it, continuously inventing for the next generation of experiences. To move toward advanced machine intelligence, we're enabling AI to go beyond vision and interact with the physical world. As we move closer to a future with intelligent robots and advanced AI models, we're hiring talent across robotics hardware, system software, machine perception, and artificial intelligence. You'll tackle open problems in robotics and AI, with the opportunity to shape new ways people connect around the world. Meta is seeking a highly motivated and experienced Field Service Engineer to support our robotics fleet deployments. As a Field Service Engineer, you will travel to customer and partner sites to diagnose, repair, and return robots to service quickly and safely. In addition to hands-on field repairs, you will own structured failure reporting, identify top reliability drivers, and partner with engineering to drive corrective actions and fleet-wide improvements.
Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 7+ years of hands-on experience troubleshooting and repairing electro-mechanical systems in the field (robotics, automation, consumer electronics, industrial equipment, or similar) Proven understanding of electro-mechanical system architecture, including how subsystem interfaces impact fault isolation Demonstrated experience to perform failure analysis and root cause analysis, including translating field symptoms into actionable engineering problem statements Hands-on experience with mechanical assembly and manufacturing processes (torque practices, fasteners, harnessing, connectors, rework, fit/finish, basic metrology) Experience applying
DFM / DFA
principles and providing feedback to improve manufacturability and serviceability Depth of understanding to analyze service data, summarize trends, and produce clear reporting on top issues and reliability drivers Experience working cross-functionally with engineering, technicians, vendors, and operations to execute repairs and scale field support Willingness to travel as required (including multi-day trips) and support off-hours/urgent escalations when needed Experience working in ambiguous environments with rapidly evolving hardware and processes Experience supporting deployed robotics fleets (preventative maintenance programs, spare parts planning, and field readiness) Experience driving corrective actions through validation (A/B fixes, pilot rollouts, regression testing, and documentation updates) Familiarity with reliability metrics and operational reporting (e.g., failure rates, MTTR, repeat repairs, parts burn-down) Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Experience creating service procedures, training technicians, and establishing repair QA standards

Benefits

  • Dental Insurance