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Physical Damage Specialist - Field
Job Description
As a dedicated Field Physical Damage Specialist, you will be responsible for building relationships and providing oversight of third-party vendors through virtual or in-person interactions. You will drive USAA's financial strength by ensuring the accuracy and quality of vendor work, resolving problems with a focus on the mission and delivering exceptional member experiences. This is a field-based role in the Savannah, GA area, with opportunities for candidates in Statesboro or Vidalia. What You'll Do as a Physical Damage Specialist - Field On-boarding, oversight, maintaining partnerships, and coaching to performance of contractual and/or operational goals Evaluate vendor work product to ensure quality, accuracy, and adherence to contract terms Collaborate with 3PRM on vendor footprint to balance member needs and operational resources Resolve complaint and payment discrepancies within the vendor MOI Provide direction on borderline Total Loss situations Provide decisions and insight into physical damage losses within granted authority Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes Support workload surges and/or Catastrophe Operations as needed Assist with managing output/throughput and associated USAA adherence guidelines for Auto Physical Damage processes Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled What USAA Offers You Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning assistance Continuing education support What USAA Offers You USAA offers a comprehensive benefits package designed to support your physical, financial, and emotional well-being. This includes robust medical, dental, and vision plans, along with a 401(k) and pension plan for your financial future. You'll also receive life insurance, parental benefits, and adoption assistance. The company provides a generous paid time off program, including paid holidays and dedicated volunteer hours, plus access to various wellness programs. Additionally, USAA supports your professional growth through career path planning and continuing education. Who We're Looking For We are seeking a dedicated Physical Damage Specialist - Field with a High School Diploma or GED and at least 4 years of auto physical damage estimating experience. The ideal candidate will possess or be able to obtain I-CAR Platinum Pro-Level 3 certification within 12 months and an insurance adjuster license within 90 days. You should be adept at problem-solving, prioritisation, and effective communication across various channels. Proficiency with the CCC vehicle damage estimating system and a current P&C insurance adjuster license are highly valued, as is US military experience. Licensed positions require a background check, that includes criminal history, education, employment verification, and a credit check consistent with applicable laws. High School Diploma or General Equivalency Diploma 4 years of auto physical damage estimating experience Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire Capability to prioritize, solve problems, and effectively communicate next steps and path to resolution Effectively communicate through multiple channels, including digital tools Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts Strong oral and written communication skills Proficiency with CCC vehicle damage estimating system Current P&C insurance adjuster license US military experience gained through military service or as a military spouse/domestic partner Why Join Our Team? Support for active-duty military spouses with remote or hybrid flexibility Opportunity to work in a field-based role in the Savannah, GA area Be part of a company with core values of honesty, integrity, loyalty, and service Contribute to empowering military members and their families Empower Military Families as a Field Physical Damage Specialist Join USAA as a Field Physical Damage Specialist and play a crucial role in ensuring the accuracy and quality of third-party vendor work, directly impacting our members' financial security. This field-based position in the Savannah, GA area offers a competitive salary, comprehensive benefits, and the chance to work with a company dedicated to serving the military community.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Other Retirement and Savings
