Find & Apply For Auto Damage Appraiser Jobs in Jacksonville, North Carolina

About Our Dealership:

We are a respected, family-owned dealership that has proudly served our community for over 50 years. At our core, we believe in building lasting relationships, which is why we treat both our loyal customers and our dedicated associates like members of our extended family. When you join our team, you are joining a supportive, stable, and welcoming environment where your hard work is truly valued.

Job Summary:

We are seeking an experienced, detail-oriented Automotive Warranty Administrator to manage our service department's claims processing. While experience with General Motors (GM) is a major plus , we are highly open to training a skilled warranty professional with experience handling other manufacturer lines. In addition to factory claims, you will manage extended warranty and maintenance contract submittals. Your primary goal will be to review, submit, and track claims to maximize reimbursement and ensure compliance.

Key Responsibilities:

Process and submit all factory automotive warranty claims accurately through the manufacturer portal. Handle extended warranty and third-party service contract submittals, securing proper pre-authorizations when required. Submit and track prepaid maintenance claims to ensure prompt reimbursement for routine services. Review repair orders to ensure technician stories, labor operation codes, and parts information meet strict compliance guidelines. Utilize Tekion DMS to review, update, and close out warranty repair orders cleanly. Reconcile warranty schedules and accounts receivables regularly with our accounting department. Track and research any rejected or bounced claims to correct and resubmit them promptly. Maintain organized documentation and coordinate parts tagging for potential factory audits.

Qualifications & Skills:

Experience:

Minimum of 2 years of experience as an automotive dealership warranty administrator (Any manufacturer line accepted; GM experience is preferred).

Software Proficiency:

Experience with modern Dealership Management Systems (DMS) required; Tekion experience is a major plus , but we are willing to train the right candidate on the platform.

Contract Familiarity:

Strong understanding of third-party extended warranties and factory maintenance programs.

Skills:

Exceptional attention to detail, strong organizational habits, and the ability to clearly communicate with technicians and service advisors.

Adaptability:

A strong willingness to learn GM-specific systems and logic if your background is with another brand .

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) 2% match Health insurance Paid time off

Work Location:

In person