Find & Apply For Auto Damage Appraiser Jobs in Columbus, Ohio

As a Senior Auto Appraiser, you will be responsible for the investigation, negotiation, evaluation, and appraisal of vehicle damage claims for both repairable and total loss vehicles. Your role ensures estimate accuracy in compliance with state laws and regulations, while delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy. This is a field-based role in the Columbus, OH area. What a Senior Auto Appraiser Does Evaluate and appraise highly complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state regulations. Investigate claim damages by communicating with insured parties, internal claims adjusters, and third parties/vendors, potentially involving face-to-face interactions. Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all supporting physical damage documentation is in the claim. Apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance. Review claims/suppliers for fraud indicators and refer to the Special Investigations Unit if applicable. Maintain accurate and current claim file documentation throughout the claims process for complex claims. Maintain high productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans. Review additional damage received from repair facilities to complete supplements or triage for field provider inspection. Serve as a subject matter expert for disputed claims or trials and as a resource for team members on escalated issues. Partner with vendors and internal business partners to facilitate resolution of highly complex claims, including external regulatory coordination. Proactively provide policyholders with information regarding coverage, repair estimates, total loss valuations, and claims/repair processes. Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work. Be assigned CAT deployment travel with minimal notice during designated CATs. Work various types of claims, including those of higher complexity, and perform additional duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Your Well-being and Growth Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning and continuing education Your Well-being and Growth USAA offers a robust benefits package designed to support employees' physical, financial, and emotional well-being. This includes comprehensive medical, dental, and vision plans, along with a 401(k) and pension plan for financial security. Employees also receive life insurance, parental benefits, adoption assistance, and a paid time off program that includes holidays and dedicated volunteer hours. Additionally, various wellness programs and opportunities for career path planning and continuing education are provided to support professional growth. Who We're Looking For We are seeking a Senior Auto Appraiser with a High School Diploma or GED and at least two years of auto appraising experience. The ideal candidate will possess proficient knowledge of P&C insurance policy contracts, auto parts distribution, and claim appraisal processes, along with advanced working knowledge of estimating losses using platforms like CCC. Strong written and verbal communication skills are essential for interacting with members, claimants, and repair facilities. You must also be able to acquire and maintain an insurance adjuster license within 90 days. This field-based role can be physically demanding, requiring the ability to operate a company vehicle, perform physical inspections, and work in various outdoor or shop environments. Meeting USAA's safe driving requirements is also a must. High School Diploma or General Equivalency Diploma 2 years of auto appraising experience Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution, and claim appraisal processes Advanced working knowledge of estimating losses using CCC or similar platforms Demonstrated written and verbal communication skills for interacting with various stakeholders Ability to acquire and maintain an insurance adjuster license within 90 days and 3 attempts Awareness that this role can be physically demanding, requiring the ability to operate a company vehicle, reach, handle, squat, bend, climb, and kneel for vehicle inspections, and work outdoors or in body shop/salvage yard environments up to 25% of the time. Ability to meet USAA safe driving requirements, including MVR verification and possession of a valid driver's license Why Join Our Team? Remote or hybrid flexibility for active-duty military spouses Support for active-duty military spouses Empower Military Families as a Senior Auto Appraiser Join USAA as a Senior Auto Appraiser in Columbus, OH, and play a crucial role in empowering military families to achieve financial security. This field-based position involves investigating, negotiating, and appraising complex vehicle damage claims, ensuring accuracy and exceptional member service. Leverage your expertise in P&C insurance and estimating platforms to make a significant impact within a company deeply rooted in values of honesty, integrity, loyalty, and service.