Find & Apply For Auto Damage Appraiser Jobs in Greenville, South Carolina

This field-based role in the Greenville, NC to Ashville, NC area involves building relationships and providing oversight of third-party vendors. You will ensure the accuracy and quality of their work product and resolve problems with a focus on USAA's mission and exceptional member experiences. What You'll Do as a Physical Damage Specialist - Field On-board, oversee, maintain partnerships, and coach third-party vendors to meet contractual and operational goals. Evaluate vendor work product for quality, accuracy, and adherence to contract terms. Collaborate with 3PRM on vendor footprint to balance member needs and operational resources. Resolve complaint and payment discrepancies within the vendor MOI. Provide direction on borderline Total Loss situations. Make decisions and provide insight on physical damage losses within granted authority, advancing requests for further authority as needed. Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance. Support workload surges and Catastrophe Operations as needed. Assist with managing output/throughput and associated USAA adherence guidelines for Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions). Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Why USAA Supports You Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning Continuing education assistance Why USAA Supports You USAA offers a comprehensive benefits package designed to support employees' physical, financial, and emotional well-being. This includes robust medical, dental, and vision plans, along with a 401(k) and pension plan for financial security. Employees also receive life insurance, parental benefits, and adoption assistance. The company provides a generous paid time off program, including paid holidays and dedicated volunteer hours, alongside various wellness programs. Additionally, USAA supports professional growth through career path planning and continuing education. Employees may also be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Who We're Looking For We are seeking a Physical Damage Specialist - Field with a strong background in auto physical damage estimating. The ideal candidate will possess excellent problem-solving and communication skills, with the ability to prioritize tasks effectively. You should be proficient in using digital tools for communication and service delivery, and either currently hold or be able to acquire relevant certifications and licenses within the specified timeframe. Experience with the CCC vehicle damage estimating system and a current P&C insurance adjuster license are highly valued, as is US military experience. High School Diploma or General Equivalency Diploma. 4 years of auto physical damage estimating experience. Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire. Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution. Effectively communicate through multiple channels, including digital tools, to drive speed, accuracy, and service. Acquisition and maintenance of an insurance adjuster license within 90 days and designated number of attempts. Strong oral and written communication skills. Proficiency with CCC vehicle damage estimating system. Current P&C insurance adjuster license. US military experience gained through military service or as a military spouse/domestic partner. USAA does not provide visa sponsorship for this role. What Makes This Role Special? Opportunity to empower members to achieve financial security Work within a culture defined by honesty, integrity, loyalty, and service Support for active-duty military spouses with remote or hybrid flexibility Contribution to USAA's financial strength Focus on exceptional member experiences Physical Damage Specialist -

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Empowering Our Mission Embark on a rewarding career as a Physical Damage Specialist - Field, where you'll play a crucial role in ensuring the quality and accuracy of third-party vendor work, directly contributing to USAA's mission of serving the military community. This field-based position offers a competitive salary and a robust benefits package, providing an opportunity to make a significant impact while growing professionally.