Find & Apply For Auto Damage Appraiser Jobs in Amarillo, Texas

As a Senior Auto Appraiser, you will be responsible for investigating, negotiating, evaluating, and appraising vehicle damage claims in the Lubbock and Amarillo, TX areas. Your role ensures estimate accuracy in compliance with state laws and regulations, while delivering exceptional member service through clear communication and empathy. You will handle highly complex claims using digital tools and demonstrate advanced knowledge of the P&C insurance industry. What You'll Do as a Senior Auto Appraiser Evaluate and appraise highly complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state regulations. Investigate claim damages by communicating with insured parties, internal claims adjusters, and third parties/vendors, including face-to-face interactions. Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all supporting physical damage documentation is in the claim. Apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance with laws and policy provisions. Review claims/suppliers for fraud indicators and refer to the Special Investigations Unit if applicable. Maintain accurate and current claim file documentation throughout the claims process for complex claims. Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans. Review additional damage received from repair facilities to complete supplements or triage to field provider inspection methods. Serve as a subject matter expert for disputed claims or trials and as a resource for team members on escalated issues. Partner with vendors and internal business partners to facilitate the resolution of highly complex claims, including external regulatory coordination. Proactively provide policyholders with information regarding coverage, repair estimates, total loss valuations, and claims/repair processes. Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work. Be assigned CAT deployment travel with minimal notice during designated CATs. Work various types of claims, including those of higher complexity, and undertake additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Supporting Your Well-being Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning Continuing education assistance Supporting Your Well-being USAA offers a robust benefits package designed to support employees' physical, financial, and emotional well-being. This includes comprehensive medical, dental, and vision plans, along with a 401(k) and pension plan for financial security. Employees also receive life insurance, parental benefits, adoption assistance, and a generous paid time off program that includes paid holidays and dedicated volunteer hours. Additionally, USAA provides various wellness programs and resources for career path planning and continuing education to support professional growth. Who We're Looking For We are seeking a Senior Auto Appraiser with a High School Diploma or GED and at least two years of auto appraising experience. The ideal candidate will possess proficient knowledge of P&C insurance policies, auto parts distribution, and claim appraisal processes, along with advanced skills in using estimating platforms like CCC. Strong written and verbal communication abilities are essential for effective interaction with all parties involved in a claim. You must also be able to obtain and maintain an insurance adjuster license within 90 days. Candidates should be aware that the role may involve physical demands such as operating a company vehicle, performing inspections in various conditions, and working outdoors or in body shop environments. High School Diploma or General Equivalency Diploma. 2 years of auto appraising experience. Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution, and claim appraisal processes. Advanced working knowledge of estimating losses using CCC or similar estimating platforms. Demonstrated written and verbal communication skills for interacting with members, claimants, repair facilities, and other stakeholders. Ability to acquire and maintain an insurance adjuster license within 90 days and 3 attempts. Awareness that the role may require operating a company vehicle within assigned territory. Awareness that the role may require reaching, handling, squatting, bending, climbing, and kneeling for vehicle inspections. Awareness that the role may involve working outdoors in inclement weather and in body shop/salvage yard environments up to 25% of the time. Awareness that the role may require meeting USAA safe driving requirements, including MVR verification and a valid driver's license. What's in It for You? Remote or hybrid flexibility for active-duty military spouses Opportunity to support the military community Work in Lubbock and Amarillo, TX area Support workload surges and catastrophe (CAT) response operations Potential CAT deployment travel Your Next Career Move as a Senior Auto Appraiser Join USAA as a Senior Auto Appraiser and play a vital role in supporting the military community by accurately assessing vehicle damage claims. This position offers a competitive salary, comprehensive benefits, and the chance to work in a purpose-driven environment in the Lubbock and Amarillo, TX areas. If you're an experienced appraiser seeking a fulfilling career with a focus on service, apply today.