Find & Apply For Auto Damage Appraiser Jobs in Killeen, Texas

As a Senior Auto Appraiser, you will be responsible for the investigation, negotiation, evaluation, and appraisal of vehicle damage claims in the Temple and Waco area. This field-based role requires ensuring estimate accuracy in compliance with state laws and regulations, while delivering exceptional member service through clear communication and empathy. You will use digital tools to evaluate complex claims and collaborate with various internal and external parties. What a Senior Auto Appraiser Does Evaluate and appraise highly complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state laws. Investigate claim damages by communicating with the insured, internal claims adjusters, and third parties/vendors, potentially involving face-to-face interactions. Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all physical damage documentation is in the claim. Apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance with regulations and policy provisions. Review claims/suppliers for fraud indicators and refer to the Special Investigations Unit if applicable. Maintain accurate and current claim file documentation for complex claims throughout the process. Maintain high productivity standards through effective desk management, timely follow-ups, and accurate mapping of repair plans. Review additional damage received from repair facilities to complete supplements or triage for field inspection. Serve as a subject matter expert for disputed claims or trials and as a resource for team members on escalated issues. Partner with vendors and internal business partners to resolve highly complex claims, potentially involving external regulatory coordination. Proactively provide policyholders with information regarding coverage, repair estimates, total loss valuations, and claims/repair processes. Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work. Be assigned CAT deployment travel with minimal notice during designated CATs. Work various types of claims, including those of higher complexity, and perform additional assigned work outside normal duties. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Supporting Your Well-being Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning and continuing education Supporting Your Well-being USAA offers a robust benefits package designed to support your overall well-being, including comprehensive medical, dental, and vision plans. You'll also have access to a 401(k) and pension plan, life insurance, and support for family needs through parental benefits and adoption assistance. The company provides a generous paid time off program, including holidays and dedicated volunteer hours, alongside various wellness initiatives and resources for career development. Who We Are Looking For We are seeking a Senior Auto Appraiser with a High School Diploma or GED and at least two years of auto appraising experience. The ideal candidate will possess proficient knowledge of P&C insurance policy contracts, coverages, auto parts distribution, and claim appraisal processes. Advanced working knowledge of estimating losses using platforms like CCC is essential. Strong written and verbal communication skills are required to effectively interact with members, claimants, repair facilities, and other stakeholders. You must be able to acquire and maintain an insurance adjuster license within 90 days and three attempts. This field-based role requires the ability to operate a company vehicle and involves physical activities such as reaching, handling, squatting, bending, climbing, and kneeling for vehicle inspections. You should also be prepared to work outdoors in various weather conditions and in body shop/salvage yard environments. Meeting USAA's safe driving requirements, including a valid driver's license and MVR verification, is also necessary. High School Diploma or General Equivalency Diploma. 2 years of auto appraising experience. Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution, and claim appraisal processes. Advanced working knowledge of estimating losses using CCC or similar estimating platforms. Demonstrated written and verbal communication skills for interacting with members, claimants, repair facilities, and other stakeholders. Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts. Ability to operate a company vehicle within an assigned territory. Awareness that the role may require reaching, handling, squatting, bending, climbing, and kneeling to complete inspections. Awareness that the role may involve working outdoors in inclement weather and in body shop/salvage yard environments up to 25% of the time. Ability to meet all USAA safe driving requirements, including MVR verification and possession of a valid driver's license. What Makes This Role Unique? Field-based role in Temple and Waco, TX Support for active-duty military spouses with remote or hybrid flexibility Opportunity to work with digital tools for appraisals Potential for CAT deployment travel with minimal notice Exposure to body shop and/or salvage yard environments Become a Senior Auto Appraiser at USAA Join USAA as a Senior Auto Appraiser in the Temple and Waco area, where you'll play a crucial role in supporting the military community by evaluating complex vehicle damage claims. This field-based position offers a competitive salary range and a comprehensive benefits package, allowing you to apply your expertise in a meaningful and impactful way.