Find & Apply For Auto Damage Appraiser Jobs in Lubbock, Texas

As a Senior Auto Appraiser, you will be responsible for the investigation, negotiation, evaluation, and appraisal of vehicle damage claims for both repairable and total loss vehicles. Your role ensures estimate accuracy in compliance with state laws and regulations, while delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy. This position primarily covers the Lubbock and Amarillo, TX areas. What You'll Do as a Senior Auto Appraiser Evaluate and appraise highly complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state regulations. Investigate claim damages by communicating with insured parties, internal claims adjusters, and third parties/vendors, potentially involving face-to-face interactions. Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all supporting physical damage documentation is present. Apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance with laws and policy provisions. Review claims for fraud indicators and refer to the Special Investigations Unit when applicable. Maintain accurate and current claim file documentation throughout the process for complex claims. Ensure high productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines. Review additional damage received from repair facilities to complete supplements or triage to field providers. Serve as a subject matter expert for disputed claims or trials and a resource for team members on escalated issues. Partner with vendors and internal business partners to facilitate the resolution of highly complex claims, including external regulatory coordination. Proactively provide policyholders with information regarding coverage, repair estimates, total loss valuations, and the claims/repair process. Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work. Be prepared for CAT deployment travel with minimal notice during designated CATs. Work various types of claims, including those of higher complexity, and undertake additional duties as needed. Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies. Supporting Your Well-being Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning and continuing education Supporting Your Well-being USAA offers a comprehensive benefits package designed to support employees' physical, financial, and emotional well-being. This includes robust medical, dental, and vision plans, along with a 401(k) and pension plan for financial security. Employees also receive life insurance, parental benefits, adoption assistance, and a generous paid time off program that includes holidays and dedicated volunteer hours. Additionally, USAA supports professional growth through career path planning and continuing education opportunities. Who We're Looking For We are seeking a Senior Auto Appraiser with a High School Diploma or GED and at least 2 years of auto appraising experience. The ideal candidate will possess proficient knowledge of P&C insurance policy contracts, coverages, auto parts distribution, and claim appraisal processes. Advanced working knowledge of estimating losses using platforms like CCC is essential, along with strong written and verbal communication skills to interact effectively with various stakeholders. You must be able to acquire and maintain an insurance adjuster license within 90 days. While the role can be physically demanding, requiring outdoor work and vehicle inspections, and potentially involving travel for catastrophe response, we are looking for someone who is aware of these aspects. Preferred qualifications include an active Texas or Florida All-Lines Adjusters License, I-CAR ProLevel 3 certification, prior field auto appraiser experience with a P&C carrier, and experience balancing virtual and field estimate writing. Military experience is also a plus. High School Diploma or General Equivalency Diploma. 2 years of auto appraising experience. Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution, and claim appraisal processes. Advanced working knowledge of estimating losses using CCC or similar platforms. Demonstrated written and verbal communication skills for interacting with members, claimants, repair facilities, and other stakeholders. Ability to acquire and maintain an insurance adjuster license within 90 days and 3 attempts. Awareness that the role may require operating a company vehicle, reaching, handling, squatting, bending, climbing, and kneeling for vehicle inspections. Awareness that the role may involve working outdoors in inclement weather and in body shop/salvage yard environments up to 25% of the time. Ability to meet USAA safe driving requirements, including MVR verification and possession of a valid driver's license. Active Texas or Florida All-Lines Adjusters License (preferred). I-CAR ProLevel 3 (Platinum) certification or actively pursuing it (preferred). Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier (preferred). Experience and ability to prepare estimates and evaluations using the CCC estimating platform (preferred). Experience and ability to balance writing accurate collision repair estimates in both Virtual & Field environments (preferred). Ability to deploy for CAT events when needed (preferred). US military experience gained through military service or as a military spouse/domestic partner (preferred). Why Join Our Team? Remote or hybrid flexibility for active-duty military spouses Support for active-duty military spouses Opportunity to contribute to financial security for the military community Become a Senior Auto Appraiser at USAA Join USAA as a Senior Auto Appraiser and play a vital role in supporting our mission to empower the military community. You'll apply your expertise in auto physical damage claims in the Lubbock and Amarillo, TX areas, ensuring accurate appraisals and exceptional member service. This role offers competitive compensation, a robust benefits package, and the chance to contribute to a company deeply rooted in values of honesty, integrity, loyalty, and service.