Find & Apply For Banking Branch Manager Jobs in Randallstown, Maryland

GENERAL SUMMARY

Responsible for the overall direction of the branch operations, ensuring the delivery and consistency of an exceptional member service. Ensures meeting the financial, operational, organizational goals by establishing and deepening existing relationships with Destinations Credit Union. Has the ability to make independent decisions and to generate revenue while remaining in Compliance. Trains, coaches, and mentors the branch staff to ensure observance of Policies and Procedures. Addresses all Member's requests, inquiries, and ensures all applicable documentation is completed in an accurate and timely manner.

MAJOR DUTIES & RESPONSIBILITIES

Leads, promotes, and contributes to the success and maintenance of a needs-based sales and service culture set by Destinations CU mission, vision, and core values, always providing an Exceptional Member Experience. Responsible for ensuring that all branch staff interactions are conducted using the Standard Interaction Protocols. Accountable for the Needs-Base Cross-Sell training and coaching of the branch staff. Makes sure that branch staff proactively seeks opportunities to cross-sell all credit union products and services. Performs all transactions, such as loan applications / disbursements, deposits, withdrawals, transfers, wire transfers (inquiries / follow ups / maintenance), membership maintenance, establishing new memberships, and loan payments. Balances financial transactions daily and maintains member contact files by updating all necessary documentation and systems on a timely basis Maintains a thorough understanding of the ATM and Debit Card network in order to assist members with related problems and to process lost/stolen ATM and Debit Card. Issues new Debit cards for members, as appropriate. Represents Destinations Credit Union in public events as appropriate in its relationship with Members and local Community. Assists with the resolution of complex account servicing and error resolution issues, including those escalated by other branch staff. Provides coaching to staff to improve and minimize future problems and / or escalations. Makes business decisions based on usual authority of an Assistant Branch Manager and as outlined by Senior Leadership. Maintains a cohesive and highly motivated staff to satisfy member's financial needs. Identifies areas of improvement for cost efficiency and recommends the creation and/or modification of Policies and Procedures as needed. Taking note of any trends in Operations and Deposit Services. Demonstrates leadership, proactively assists other CU colleagues when needed, as well as, actively participating, and facilitating huddles and training sessions. Directs all branch day to day activities to ensure they are in compliance with the established Credit Union Policies, Procedures, and regulations pertaining to the Bank Secrecy Act, and other regulatory requirements. May exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Maintains close communication and collaboration with Business Relationship Manager. Communicates effectively with staff, vendors, and management. Performs other job-related duties as assigned by the Business Relationship Manager and Senior Management.

REQUIREMENTS

Education & Experience A High School Diploma or equivalent required, College degree is preferred. Must have a minimum of 5 years in relevant experience with similar leadership positions, meeting goals and deadlines. Must have a proven track record of being capable of establishing and deepening existing member relationships. Should possess effective written and verbal presentation skills. Ability to effectively manage multiple priorities requiring attention to detail. The ability to motivate or influence others is a material part of this position. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products. Interpersonal Skills Strong interpersonal skills are essential, including maintaining positive relationships and excellent internal and external member service abilities which may require some discussion. Must have strong organizational skills, be flexible, detail oriented, self - motivated, and work independently. A significant capacity to lead a team is required, as well as a substantial level of trust and diplomacy is expected; in addition to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral & written). Must possess an adequate business-like person appearance. Required Compliance Courses Bank Secrecy Act / Anti-Money Laundering and OFAC training that pertain to the position at Destinations CU and other courses as directed by Management / Compliance. Must have a positive credit standing and be eligible for bonding.

Job Type:

Full-time Pay:

$56,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you able to work a minimum of 2 Saturday shifts per month? Do you currently have or are you eligible to obtain your Notary Public? List most recent dates of hands on Banking Experience (Ex. June 2016 - July 2020)

Education:

High school or equivalent (Required)

Experience:

Management:

5 years (Required)

Cash Handling:

1 year (Required) Individual Retirement Account (IRA): 2 years (Preferred)

General Consumer Lending:

3 years (Preferred)

Customer Service:

5 years (Required)

Banking:

3 years (Required) Sales/ Cross -

Selling:

3 years (Required)

Work Location:

In person