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Banking Branch Manager
Devils Lake, ND
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Retail Branch Manager - Devils LakeNorth Star Community Credit UnionOne branch. One team. Hundreds of opportunities to make a difference.
At North Star Community Credit Union, the Retail Branch Manager is more than a leader. This person is a coach, mentor, problem-solver, and community ambassador who helps employees thrive while ensuring members receive exceptional service every day.
As a Retail Branch Manager, you'll lead branch operations, guide a talented team, help members achieve financial success, and build meaningful relationships throughout the community. Every day is an opportunity to inspire your team, drive growth, and create memorable member experiences. If you enjoy developing people, achieving goals, solving challenges, and making a lasting impact, we want to meet you.
Why You'll Love This RoleYou're Not Just Managing a BranchYou're helping:
Team members grow their careersMembers achieve their financial goalsThe branch exceeds performance expectationsStrengthen relationships within the communityCreate a culture of exceptional serviceDrive the success of the credit unionEvery day brings new opportunities to lead, coach, and make a difference.
What You'll Be DoingLead & InspireBe the leader your team looks to for guidance, support, and motivation.
You'll:
Hire, train, coach, and develop branch staffConduct performance reviews and provide ongoing feedbackSchedule and allocate resources to meet operational needsFoster a positive, engaged, high-performing team cultureLead by example through exceptional service and professionalismDrive Branch SuccessYou'll oversee daily operations while helping the branch achieve organizational goals.
You'll:
Monitor branch performance and operating resultsTrack transactions, loan volume, new accounts, and sales activityIdentify opportunities for improvement and growthEnsure efficient branch operations and staffingTake action to address operational challenges and performance gapsHelp Members Reach Their GoalsWhen members need answers, solutions, or guidance, you'll be there to help.
You'll:
Assist with complex member account situationsSupport lending activities and loan decisionsUnderwrite loans within assigned authorityResolve member concerns and escalationsEnsure every member receives outstanding serviceBuild Community RelationshipsGreat branches don't just serve communities. They become part of them.
You'll:
Represent North Star in the communityBuild relationships with local businesses and schoolsParticipate in community events and activitiesDevelop partnerships that support membership growthServe as a trusted ambassador for the credit unionEnsure Excellence & ComplianceBehind every successful branch is strong operational leadership.
You'll:
Ensure compliance with credit union policies and proceduresSupport audits and internal controlsMaintain branch security and safety standardsMonitor risk and operational qualityPrepare reports and manage branch budgeting activitiesWhat We're Looking ForYou might be the perfect fit if you have:3-5 years of banking, credit union, or related leadership experienceStrong leadership and employee development skillsExcellent communication and relationship-building abilitiesA passion for serving members and communitiesStrong decision-making and problem-solving skillsThe ability to motivate, influence, and inspire othersA commitment to operational excellence and accountabilityQualificationsAssociate degree, specialized certification, licensing, or equivalent experience and trainingAbility to build relationships with members, employees, and community partnersCapability to manage multiple priorities while leading a high-performing teamWhy North Star?
Because great leaders deserve a great place to grow.
Meaningful LeadershipShape the success of your team, branch, and community every day.
Professional GrowthEarn valuable certifications and licenses, including NMLS, FiCEP, Insurance Licensing, and North Star Way training.
Community ImpactHelp strengthen the communities we serve through outreach, partnerships, and engagement. Supportive Team CultureWork with people who genuinely care about each other and the members we serve.
Purpose-Driven WorkAt North Star, every conversation, every relationship, and every decision is guided by one purpose: helping people succeed.
Imagine Your First Day...You walk into your branch.
Your team is looking to you for direction and support.
A member needs help navigating a complex financial situation.
An employee reaches a new milestone because of the coaching you've provided.
A local organization invites the branch to participate in an upcoming community event.
By the end of the day, you've helped your team grow, strengthened member relationships, and moved the branch one step closer to its goals.
That's the impact you'll have here.
Every day.
Ready to Lead the Way?
Apply today and become a Retail Branch Manager at North Star Community Credit Union.
Bring your leadership. Bring your passion for people. Bring your commitment to making a difference.
North Star Community Credit UnionPeople Helping People