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Banking Branch Manager
Brookfield, WI
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Full-timeAbout the RoleOur client is a well-established, family-owned company that has been operating since 1975. They have built a strong reputation as one of America's leading distributors and upfitters of ladders, scaffolding, and truck equipment. With multiple distribution centers serving customers across the eastern United States, our client focuses on providing exceptional products, service, and customer experiences.
The Assistant Branch Manager is responsible for supporting the day-to-day management of employees, inventory, sales operations, and overall branch activities. This role focuses on maintaining a professional store environment, growing customer relationships, driving sales, and ensuring excellent service.
The ideal candidate will have strong business acumen, leadership skills, and a passion for working with customers. This position involves managing the full sales cycle, from initial customer conversations through closing, while supporting both business and individual customers through retail, field, office, and job-site interactions.
BenefitsMedical, dental, vision, and life insurance401(k) with employer matchPaid holidays and paid time offSales contests and incentive opportunitiesWeekends offCareer advancement opportunitiesCommission opportunitiesPositive and energetic work environmentResponsibilitiesProvide exceptional customer service to existing and new customersDevelop a strong understanding of company products and customer needsRecommend appropriate product solutions to drive salesGrow existing accounts and develop new business opportunities within the regionProspect and build relationships through phone and email outreachManage inbound customer inquiries and provide solutionsWork with wholesale (B2B), end users, and online customersMaintain accurate sales records, reports, and CRM informationFollow up with customers to strengthen relationships and encourage repeat businessAssist with processing outbound orders and inbound shipmentsSupport equipment installations as needed while maintaining safety and quality standardsConduct occasional customer visits to support business development and identify new sales opportunitiesAssist with branch operations, inventory management, and team supportSkills & CompetenciesStrong sales mindset with the ability to build relationships through phone, email, and in-person interactionsExcellent customer service skillsGoal-oriented with a focus on achieving sales resultsStrong organization and time management skillsDetail-oriented with excellent problem-solving abilitiesStrong communication and interpersonal skillsAbility to work independently and as part of a teamAbility to close sales and achieve performance goalsRequirementsPrevious sales or management experience required2+ years of sales or customer service experience preferredStrong leadership abilitiesExcellent customer relationship skillsReliable, responsible, and trustworthyValid driver's license requiredMust be able to work onsiteAbility to lift 50+ poundsWillingness to occasionally assist warehouse operationsComputer proficiency with Microsoft Office, internet applications, and Google SuiteBilingual Spanish/English preferred