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Compliance Manager
Barefoot Beach, FL

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Herc Rentals Inc.

Customer Contract Compliance Manager US

Job Description

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Job Title:
Customer Contract Compliance Manager US Bonita Springs, FL, USA, 34134
Employment Status:
Full-time Posting Start Date:
8/25/26 If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026. Job Purpose The Customer Contract Compliance Manager is responsible for leading and managing all aspects of sales contract compliance across the organization, including conducting internal compliance reviews and overseeing customer-initiated contract audits. This role serves as the central point of coordination for all sales contract compliance activities, acting as the primary liaison between Herc Rentals, its customers, and internal stakeholders. The successful candidate will drive audit engagements from initiation through resolution, coordinating cross-functional teams to gather, validate, analyze, and organize complex operational, financial, billing, and contractual data. They will be responsible for translating audit findings into clear, customer-ready reports and presentations that effectively communicate compliance outcomes, address identified discrepancies, and support constructive customer relationships. This highly visible role requires a combination of contract audit expertise, project management capability, analytical rigor, and exceptional communication skills. The ideal candidate is a proactive problem solver who can manage multiple concurrent audits, influence stakeholders across the business, and ensure consistent compliance with contractual obligations while delivering a professional customer experience. What you will do... Contract Compliance Audits - Lead the planning, execution, and management of internal contract compliance audits to evaluate adherence to contractual terms, pricing structures, service-level agreements, and company policies. Customer Audit Management - Serve as the primary point of contact for all customer-initiated contract audits. Manage the complete audit lifecycle, including audit intake, scoping, data collection, analysis, response development, customer meetings, dispute resolution, and final audit closure. Coordination & Project Leadership - Act as the central coordinator for audit activities, establishing timelines, assigning deliverables, and ensuring cross-functional participation to meet audit deadlines and customer expectations. Cross-Functional Data Collection & Analysis - Partner closely with Operations, Finance, Billing, Sales, Legal, and other departments to collect, validate, reconcile, and analyze data necessary to support audit requests and compliance reviews. Customer-Facing Reporting & Presentations - Develop executive-level audit reports, presentations, and supporting documentation that clearly communicate findings, explain methodologies, address customer concerns, and demonstrate contractual compliance. Contract Interpretation & Compliance Guidance - Interpret contractual terms, pricing schedules, rebate structures, and service commitments to evaluate compliance and provide guidance to internal stakeholders on contractual obligations. Issue Resolution & Corrective Actions - Investigate compliance exceptions and audit findings, identify root causes, recommend corrective actions, and partner with business leaders to implement sustainable solutions.