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Credit Checker / Clerk
Hobbs, NM

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Lea County State Bank

Ops Clerk I - Credit Cards

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Job Description

45%- Must comply with all banking SOPs and other procedures as well as VISA and Mastercard rules. Ensure that all maintenance items/transactions are completed accurately and timely. Review all reports for balancing entries and balance all related deposits and GL accounts as required. Clear any and all balance outages accordingly, timely and accurately. 30%- Provide fast, friendly assistance. Meet the bank's customer service standards in key areas of: telephone etiquette, personal courtesy, speed of service response to all customers and co-workers, product knowledge, professional appearance, and accuracy of problem resolution. 15%-Backup department in all areas when needed. 10%- Ensure the SafetySecurity of all team members, customers, the Bank, and personally; this is an essential responsibility of every team member. Accordingly, you, along with all team members, are required to: perform your duties in a manner that ensures your safety and the safety of other team members; ii) maintain situational awareness in your environment and alert your supervisor, manager, or another Bank Officer immediately of any a) unusual, suspicious, hazardous, harassing, or disrespectful activity in the Bank by other team members, customers, or others on Bank premises, OR b) situations or circumstances that could compromise team member, customer, or others safety, security, or privacy; iii) understand and comply with Bank security policy and procedures (see LCSB Security Manual , Safety Manual , Harassment Policy , Sexual Harassment Policy , Hazard Communications Program , Acceptable Use Policy (for IT)); iv) complete all assigned monthly information security training within established timeframes and apply training concepts in the performance of your duties; v) recognize and appropriately handle all suspicious, questionable, or compromising e-mails whether simulated or real; vi) understand and comply with other Bank Policies and Procedures relevant to Safety and Information Technology. Your awareness and action serve to i) prevent or ii) detectcorrect safety issues that compromise a) physical security and safety of yourself, team members, Bank customers, and/or anyone on the Bank's premises; b) Bank's electronic systems integrity (including confidential information about the Bank's operations, customers' accounts, and other team members); and c) any team member, customer, and/or the Bank's privacyreputation.