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Loan Servicing Assistant - Entry Level

SANIBEL CAPTIVA COMMUNITY BANK - 4.5

Fort Myers, FL Job Details Full-time 6 hours ago Qualifications Customer communication Writing skills Word embeddings Windows High school diploma or GED Desktop applications Productivity software

Full Job Description Job Purpose :

The Loan Servicing Assistant at Sanibel Captiva Community Bank is responsible for the day to day loan servicing activities, customer service and adherence to all bank and regulatory guidelines.

Key Responsibilities :

Maintain a current working knowledge of all internal policies and procedures, laws and regulations. Process loan payoffs received. Prepare/complete loan verification request. Process loan payoff quotes received. Process file maintenance request including setting up automatic payment and address changes. Update and review tickler system for new loan documents follow-up. Complete the payoff procedures for loans paid in full, including recording releases, cancelation of tax service, life of loan flood monitoring and final letter to borrower. Review scanned documents. Maintains a cooperative and professional manner with internal and external customers. Promotes and always protects the interest in the Bank Able to work independently or in a small group setting on one or more projects at a time while maintaining organized files. Work within compliance standards and regulatory laws pertaining to servicing of mortgage loans. Complies with Bank's Bank Secrecy Act/Anti-Money Laundering program to detect and report Currency Transactions Reports (CTR) and Suspicious Activity Reports (SAR) along with state and federal laws Complies with all Bank policies and procedures

Required Education:

High school diploma or equivalent

Required Skills and Abilities :

Must be computer proficient with knowledge of windows-based programs such as Word and Excel. Must be able to use email and utilize internet. Ability to organize and prioritize assigned projects. Must maintain a professional appearance and demeanor at all times. Must be detail oriented, organized, possess the ability to multi-task and have excellent written and verbal communication skills. Must be a team player and service oriented. Ability to meet US employment eligibility requirements and company eligibility requirements.