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Member Experience Specialist at Metco Credit Union Member Experience Specialist at Metco Credit Union in FAIRFAX, Iowa Posted in 3 days ago.

Type:

full-time

MEMBER EXPERIENCE SPECIALIST

Build member relationships. Open accounts. Provide consumer lending solutions.

METCO CREDIT UNION

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CEDAR RAPIDS, IOWA

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FULL-TIME

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REPORTS TO VP OF OPERATIONS A

relationship-focused role combining new accounts, member service, membership growth, and consumer lending. The opportunity Metco Credit Union is a community-focused financial cooperative committed to creating pathways to financial success. We are seeking a friendly, dependable, and growth-minded professional to open and service accounts, identify financial needs, develop relationships, and originate and process consumer loans. Our small-team environment provides broad experience and the opportunity to make a visible difference. What you will do

• Open and service memberships and accounts and explain products, services, and benefits.
• Assist members with account maintenance, electronic services, transactions, questions, and problem resolution.
• Use needs-based conversations and proactive follow-up to identify deposit, lending, and electronic-service solutions.
• Interview applicants and originate, process, close, and disburse consumer loans within assigned authority and procedures.
• Review application information, credit reports, income, debts, collateral, and required documentation.
• Support membership growth, relationship outreach, teller coverage, and other needs of a small, cross-trained team.
• Maintain accurate records and comply with policies, internal controls, security standards, BSA, AML, OFAC, fair-lending, and other requirements. What we are looking for
• A genuine interest in helping people and building long-term relationships.
• Strong communication, listening, organization, accuracy, judgment, and follow-through.
• Credit union, banking, lending, loan-processing, or relationship-focused service experience is preferred.
• Account-opening, consumer-lending, credit-review, or financial-system experience is helpful; training is available for the right candidate.
• Professionalism, dependability, discretion, adaptability, and a team-first attitude.

How to apply Submit a resume and brief statement of interest to Regan Carlo at regan@metcocu.org . Applications will be reviewed as received. Competitive compensation and benefits are provided in accordance with Metco's current plans.