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Collection Recovery Specialist R-G Federal Credit Union Raymore, MO Job Details Full-time $20 - $26 an hour 11 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Teamwork Active listening Attention to detail Problem-solving Bankruptcy Full Job Description Loan Admin Specialist I -

Collections & Recovery Position Purpose :

The Loan Admin Specialist I supports the credit union's collections and recovery efforts by managing delinquent loans and share accounts, communicating with members regarding past-due obligations, and developing appropriate repayment solutions. This position also assists with skip tracing, repossessions, charge-offs, bankruptcy, legal processes, and other recovery activities while maintaining compliance with credit union policies and applicable regulations. Essential Duties & Responsibilities Collections & Member Support Proactively contact members regarding delinquent loans, negative balances, and other past-due accounts to understand the cause of delinquency and identify appropriate repayment or workout solutions. Provide a respectful, solution-focused member experience through active listening, empathy, and professional communication. Conduct inbound and outbound collection activity through phone, email, text, chat, video, and other approved channels. Monitor loan and share accounts for delinquency, overdrawn balances, and other risk indicators and take timely action. Review account history, system notes, and warnings to determine appropriate collection actions. Maintain accurate documentation of collection efforts, member communication, payment arrangements, and account activity. Issue required notices to borrowers, co-borrowers, and guarantors in accordance with credit union policy and applicable legal requirements. Recovery & Legal Support Perform skip tracing and maintain accurate information for delinquent, charged-off, bankruptcy, and recovery accounts. Assist with repossession, collateral recovery, liquidation, and other recovery activities. Support bankruptcy, garnishment, judgment, foreclosure, default notice, and right-to-cure processes as directed. Assist with credit bureau disputes, loan discrepancies, payroll deduction changes, and interrupted repayment arrangements. Assist members with GAP and debt protection claims. Risk & Compliance Follow established collection procedures and applicable federal and state regulations. Maintain confidentiality and protect member information in accordance with security policies. Maintain knowledge of collection policies, procedures, and credit union products and services. Collaboration & Cross-Training Work with Lending, Mortgage, Quality Control, and other Credit Administration functions to resolve account issues and reduce future delinquency. Cross-train and provide support to other Credit Administration areas to maintain operational coverage. Knowledge, Skills & Abilities Strong communication, active listening, negotiation, and problem-solving skills. Ability to handle sensitive financial conversations with professionalism, empathy, and appropriate firmness. Understanding of collection regulations, compliance requirements, and credit reporting practices. Strong attention to detail, organization, documentation, and follow-up skills. Ability to work independently while collaborating effectively with internal departments. Ability to balance member relationships with the responsibility to protect the credit union's financial interests. Preferred Qualifications Minimum two years of consumer loan collections experience required. Experience with recovery, repossessions, collateral, bankruptcy, or legal collections preferred. Experience working with a financial institution core system and collections or loan servicing platform. Knowledge of repossession, remarketing, litigation referral, or recovery processes is a plus. Previous credit union or banking experience preferred. Additional Expectations Maintain current knowledge of applicable collection regulations, policies, procedures, and credit union products and services. Be available for occasional extended hours, weekends, or overnight travel as business needs require. Perform other duties as assigned by management.

Pay:

$20.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person