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Loan Servicing Support Specialist
West Chester, PA
1 DAYS AGO
22880152
Summary
West Chester, PA
In-Person
$22.00 - $26.44 per Hour
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commission
40.00 hours per week / Day Shift / Full-Time
Description Job Overview The Loan Servicing Support Specialist provides essential day-to-day operational support across the Loan Servicing department. This role supports the Lead Loan Servicing Specialist and assists with a wide range of servicing needs to ensure members receive accurate, timely, and compassionate service. Responsibilities include posting dealer payoffs and insurance refunds, processing GAP and warranty refunds, supporting title-related needs, and managing daily mail processing and distribution. The Support Specialist must be detail-oriented, adaptable, and committed to delivering a high-quality member experience in a fast-paced environment. Responsibilities Member-Focused Support Provide friendly, accurate, and timely support to members regarding loan servicing questions.
Assist members with payoff questions, account updates, refund inquiries, and general servicing needs.
Ensure each interaction reflects a strong member-first mindset and clear, compassionate communication. Operational & Processing Support Post dealer payoffs, insurance refunds, GAP refunds, and warranty cancellations accurately and according to procedure.
Review documentation for completeness and ensure proper application to member accounts.
Monitor incoming dealer payoff checks and reconcile with system requirements.
Process and distribute incoming Loan Servicing mail daily, ensuring timely delivery to the appropriate specialist, team, or workflow queue.
Support the Lead Loan Servicing Specialist with day-to-day tasks, escalations, and follow-through. Title-Related Support Provide general support for title-related needs such as obtaining basic documentation, verifying data, and assisting with member questions.
Coordinate with the Title team or Lead Specialist when issues require correction or escalation.
Assist with timely follow-up on outstanding title items that may impact payoffs, insurance claims, or member registration needs. Loan Payoffs & Lien Releases Process lien releases, satisfactions, and electronic lien terminations in alignment with state laws and Citadel's policies.
Review payoff requests to ensure accuracy of release requirements across all collateral types.
Coordinate with internal teams to ensure timely release for refinances, member payoffs, and dealer payoffs. Department & Cross-Team Support Assist the team during high-volume periods or on time-sensitive tasks across any servicing area.
Support workflow consistency, accuracy, and adherence to standard procedures across Consumer, Real Estate, Business, and Lease portfolios.
Contribute to training, process improvements, and knowledge sharing within the team. Qualifications High school diploma or equivalent.
High attention to detail and accuracy.
Strong communication and member-service skills.
Ability to multitask and adapt in a fast-paced environment.
Basic understanding of loan servicing or financial services operations. Preferred Experience in loan servicing, insurance products (CPI/GAP), payoffs, or dealership processing.
Familiarity with Symitar or comparable account-processing systems.
Understanding of auto lending, lien placement, or title workflows. Additional Details How To Identify Potential Job Scams